Older skype desktop versions crash on Windows 8.1,...

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Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core

My PC had been suffering from the well-known problem (just search for "CPU" in this forum to find 10's of example threads) of skype for desktop using 100% of one CPU core. 

 

To work around this problem in Windows 8.0, I'd been using "special version" (http://www.skype.com/go/getskype-sse) as recommended in this forum.

 

But I just upgraded my PC today to Windows 8.1 and to my dismay I found that the "special version" above (and all older versions I tried, including Skype 6.1) now crashes on startup with an unhandled Access Violation. 

 

Now I'm stuck: I can't use the older version of Skype desktop because it crashes, but the newer version hogs my CPU which hurts both power consumption and the performance of other apps running on my PC.

 

I've tried all the usual tricks recommended on other threads in this forum, but none either enabled the older version to run without crashing, or enabled the newer version (Skype 6.10 as of today) to run without hogging 100% of a CPU core. Here's what I tried: 

  • reinstall of latest version after full uninstall (including deleting all skype files in Program Files (x86) and in my user profile, as well as registry keys)
  • turning off Anti-Virus and firewall
  • ensuring Skype isn't being run in compatibility mode (although as an experiment I just tried various compatibility mode options and they didn't work either)
  • trying running skype both as a normal user and as an administrator (neither worked) 
  • installed the latest video drivers

My processor is an Intel E8400 Core 2 Duo, my video card is an ATI Radeon HD 5450, and as noted above I'm running Windows 8.1. 

 

Got advice? I rely on skype for my work and having it out of commission is very painful-- and I would really like to avoid having to downgrade back to Windows 8 just to get Skype desktop to work again. 

jgjg
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Message 1 of 9 (3,660 Views)

Re: Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core

[ Edited ]

I haven't personally tested out 8.1 or against any of the older versions.  You may want to try updating all your audio/video/camera drivers to official 8.1 drivers to see if that will resolve the issue with older/newer releases.  Downloading the latest software suites or just uninstalling things like your camera drivers (letting it reinstall) might alleviate the issue.  

 

If none of that helps and you've already reset your %appdata%\Skype folder, then try the latest Skype release.  I do not recommend Skype 6.10.59.104 as I find it generates sporadic high CPU and nearly double memory usage.   It's the only version in which I can duplicate a similar problem.  I would recommend testing out the two following versions/builds to see if anything changes:

 

Skype Desktop (currently 6.10.0.104)

http://www.skype.com/go/getskype-full

 

Skype Business Desktop (currently 6.10.10.104)

http://www.skype.com/en/business/downloading/

 

If the problem still continues you can try this workaround (it would have to be done every time you launch a new copy of Skype):

 

1. Download and run the latest version of process explorer.  (http://download.sysinternals.com/files/ProcessExplorer.zip)
2. With Skype running search for Skype.exe in the list of active programs and double click on it.
3. Go to the threads tab and Suspend or Kill the Skype thread that is consuming the highest resources when IDLE. (like 50%+ CPU)

You may also want so supply some logs to this thread when Skype is consuming 100% of one of your cores. That might narrow down what's happening in that compound thread, thus creating the issue. This way Skype personnel might be able to narrow down the problem/bug.

https://support.skype.com/en/faq/FA12321/how-do-i-create-log-files

techfreak
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Message 2 of 9 (3,648 Views)

Re: Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core

same issue as well

 

using 6.10.59.104 - windows 7 Prof + SP1 , x64

kb24ismvp
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Message 3 of 9 (3,404 Views)

Re: Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core

[ Edited ]

I've also have the same problem :sad: Unless it doesn't work, can't establish a videocall with an old mac.

Can't get "special version" of skype to work. With windows 8 it worked like a charm. After updating to windows 8.1, it has started to crash all the time! Why had it worked in w8, and have been broken in w8.1???

aleksey-n
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Message 4 of 9 (2,908 Views)

Re: Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core

That 8.1 is a piece of **bleep**.. i have upgraded it yesterday and i regret so much!  Now it doesnt even recognize my camera that worked with no problem  (XP, VIsta, 7, :cool:. I have installed the latest drivers and the mic works ok but there is no image.....  Wish I could go back to 8.0

 

Jablam
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Message 5 of 9 (2,835 Views)

Re: Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core

My skype is not working on the windows 8.1 it says it is installed but i tried looking for it and it is not showing on my screen my laptop is a Toshiba please fix it the way it use to be.

adrian1994732
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Message 6 of 9 (2,239 Views)

Re: Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core

I tried redownloading it but it keeps saying error. why?

adrian1994732
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Message 7 of 9 (2,239 Views)

Re: Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core

[ Edited ]

adrian1994732 wrote:

I tried redownloading it but it keeps saying error. why?


Try downloading and installing the latest version of Skype for Windows Desktop.  I have not had any issues with it on my Windows 8.1.

 

http://download.skype.com/msi/SkypeSetup_6.11.0.102.msi

 

For the rest of the thread having issues and relying on older release:

 

Windows 8.1 and Skype releases 5.2-6.1 do not get along.  In my tests you can only run 6.2 and above or 5.1 and below (compatibility settings won't help).  If you need releases of Skype 5.1 or below you can try 3rd party sites like http://www.oldversion.com .  Be sure to fully scan files you download from other locations if you consider installing them. 

techfreak
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Message 8 of 9 (2,234 Views)

Re: Older skype desktop versions crash on Windows 8.1, but new Skype uses 100% of a CPU core


techfreak wrote:

adrian1994732 wrote:

I tried redownloading it but it keeps saying error. why?


Try downloading and installing the latest version of Skype for Windows Desktop.  I have not had any issues with it on my Windows 8.1.

 

http://download.skype.com/msi/SkypeSetup_6.11.0.102.msi

 

For the rest of the thread having issues and relying on older release:

 

Windows 8.1 and Skype releases 5.2-6.1 do not get along.  In my tests you can only run 6.2 and above or 5.1 and below (compatibility settings won't help).  If you need releases of Skype 5.1 or below you can try 3rd party sites like http://www.oldversion.com .  Be sure to fully scan files you download from other locations if you consider installing them. 


Thanks, mate!!! I've been trying different versions of skype, but now I've installed Skype 5.1, and it seems my problem solved at least :(y):

aleksey-n
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Message 9 of 9 (2,204 Views)
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