No video call option

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Accepted Solution

No video call option

Please help with video problem.  The "Video Call" option is greyed out and unavailable.  How can I reinstall the video call option?

g4pilut
Community Ambassador

images.message_type_solution.altAccepted Solution

The video test service that used to be run by Bill Campbell is no longer available.  Unfortunately, Skype has no such test service available now and your only option is a test call with one of your contacts.

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ALnow
Novel Adventurer
Kudos: 3
Posts: 3
Registered: 19-02-2012
Message 1 of 32 (20,976 Views)

Re: No video call option

In recent version of Skype the Video Call button is greyed out when the contact selected is offline.  Once that contact's status shows online, the button should become bright green and clickable.




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
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Kudos: 941
Posts: 12934
Registered: 27-06-2011
Message 2 of 32 (20,967 Views)

Re: No video call option

Thanks, is the option to test video call also removed?

ALnow
Novel Adventurer
Kudos: 3
Posts: 3
Registered: 19-02-2012
Message 3 of 32 (20,963 Views)

Re: No video call option

The video test service that used to be run by Bill Campbell is no longer available.  Unfortunately, Skype has no such test service available now and your only option is a test call with one of your contacts.




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 941
Posts: 12934
Registered: 27-06-2011
Message 4 of 32 (20,953 Views)

Re: No video call option

Ok, thanks much!

ALnow
Novel Adventurer
Kudos: 3
Posts: 3
Registered: 19-02-2012
Message 5 of 32 (20,951 Views)

Re: No video call option

:(y):




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
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Kudos: 941
Posts: 12934
Registered: 27-06-2011
Message 6 of 32 (20,948 Views)

Re: No video call option

On on of my contacts the video option has suddenly become grey and no longer is available! What do I need to do to get this option back?

jonct
Novel Tourist
Kudos: 1
Posts: 1
Registered: 20-02-2012
Message 7 of 32 (20,848 Views)

Re: No video call option

As stated in my first reply to the original poster, when the selected contact is offline the video call button is grayed out and won't function. When the contact's status becomes online, the button will become bright green and clickable.



Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 941
Posts: 12934
Registered: 27-06-2011
Message 8 of 32 (20,801 Views)

Re: No video call option

I cannot make video calls, although I can accept them. The "Video Call" option is lighter in colour, and won't allow me to make video calls.

greytimberwolf1
Casual Tourist
Kudos: 0
Posts: 1
Registered: 21-02-2012
Message 9 of 32 (20,788 Views)

Re: No video call option

Did you read the post immediately above yours?  It explains why your video call button is the way you're seeing it.




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
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Kudos: 941
Posts: 12934
Registered: 27-06-2011
Message 10 of 32 (20,772 Views)
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