No sound notification upon receiving new IM

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Accepted Solution

No sound notification upon receiving new IM

Hi,

 

I am using Windows 7 and Skype 5.8.0.156 (latest). Lately there's a weird behavior of the skype software on my computer. There is no sound notification when someone IM me. I've reset sounds to default and re-installed skype. Also checked the sounds settings and did a preview on the "Recieve IM" sound and it all works good on the settings panel. 

 

Did anyone encounter that?

 

Thanks.

ruwim
Community Ambassador

Accepted Solution


sagirodin wrote:

Hi,

 

I am using Windows 7 and Skype 5.8.0.156 (latest). Lately there's a weird behavior of the skype software on my computer. There is no sound notification when someone IM me. I've reset sounds to default and re-installed skype. Also checked the sounds settings and did a preview on the "Recieve IM" sound and it all works good on the settings panel. 

 

Did anyone encounter that?

 

Thanks.


In the case that your online status is not “Do Not Disturb”, then see this thread:

 

http://community.skype.com/t5/Windows/Skype-IM-sound-problem/td-p/459827/highlight/true/page/2

 

The solution in this very similar case was to reset Skype settings.

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or OK button. The Windows File Explorer will popup. Locate there a folder with the name Skype. Rename this folder to something different, e.g. Skype_old. Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call history. All data are still saved in the Skype_old folder.

 

View solution in original post
sagirodin
Casual Tourist
Kudos: 4
Posts: 1
Registered: 24-02-2012
Message 1 of 6 (12,576 Views)

Re: No sound notification upon receiving new IM

Hi,
What's your online status in Skype? If you set it to "Do no disturb" you won't hear any sounds.

Keep your Skype up to date
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Claudius
Community Manager
Community Manager icon
Kudos: 11783
Posts: 7267
Registered: 22-06-2011
Message 2 of 6 (12,431 Views)

Re: No sound notification upon receiving new IM


sagirodin wrote:

Hi,

 

I am using Windows 7 and Skype 5.8.0.156 (latest). Lately there's a weird behavior of the skype software on my computer. There is no sound notification when someone IM me. I've reset sounds to default and re-installed skype. Also checked the sounds settings and did a preview on the "Recieve IM" sound and it all works good on the settings panel. 

 

Did anyone encounter that?

 

Thanks.


In the case that your online status is not “Do Not Disturb”, then see this thread:

 

http://community.skype.com/t5/Windows/Skype-IM-sound-problem/td-p/459827/highlight/true/page/2

 

The solution in this very similar case was to reset Skype settings.

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or OK button. The Windows File Explorer will popup. Locate there a folder with the name Skype. Rename this folder to something different, e.g. Skype_old. Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call history. All data are still saved in the Skype_old folder.

 

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6603
Posts: 39521
Registered: 27-06-2011
Message 3 of 6 (12,426 Views)

Re: No sound notification upon receiving new IM

thanks, it works.. i'm wondering why this happens, but it doesn't matter :bigsmile:
thanks again!
deoman001
Novel Tourist
Kudos: 0
Posts: 1
Registered: 09-01-2013
Message 4 of 6 (9,413 Views)

Re: No sound notification upon receiving new IM

Another heartfelt thanks.  Seems like I've been all over the web and among all yhe "solutions" this is the only thing that worked!

Turtleman44
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 14-11-2013
Message 5 of 6 (4,016 Views)

Re: No sound notification upon receiving new IM

I have to say thanks for the post because that has helped out tremendously!

MysticTemptress
Routine Adventurer
Kudos: 5
Posts: 21
Registered: 03-04-2012
Message 6 of 6 (3,212 Views)
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