No audio when called

[bsulz]

If someone calls me for a video call, the video works but they can't hear me. I can hear them and see their video. If I call them, all works as it should, audio and video both ways. This has only been happening for the last week. Not sure what has changed.

[Beowolfv · Accepted solution]

In the menu bar, click Tools > Options > Audio Settings > Advanced Options



Make sure you have your audio devices in order of preference. Skype will use the first available one on each list.



You may want to also check your basic options.

Find the volume indicator and speak into the microphone. If it lights up and moves when you speak, your microphone is working correctly.

If the volume indicator does not light up when you speak, make sure that the device you want to use as your microphone is selected in the dropdown list. If it’s not, click the down arrow and select another device.

Then try speaking into the microphone again and see if it lights up. If it does, the microphone is working fine.

Also make sure that both you and the person you are calling are using the latest version of Skype. If you’re not sure what version of Skype you are using, it’s easy to find out.

[donterpak]

I'm having a very similiar issue. Eveything was working fine the audio and the video, however about a week ago when I call someone or they call me I can see them on video and

I can hear them but they cannot hear me.

I did follow the instructions below but for me there is no device listed under microphone.

When I go to the advaced options and look I can see my webcam listed there but it is greyed out. I am running the most current version of Skype.

Does anyone have an idea how to correct this?

Thanks,

Don

[ruwim]

Open Windows Sound Control Panel -> Recording devices. Do you see your microphone listed there as an active device?

[donterpak]

No I do not see it there.

[ruwim]

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donterpak wrote:

No I do not see it there.

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If you don’t see your microphone in Sound Control Panel, then this means that the microphone is not installed properly or is defect. This is not a Skype problem.

What Windows system are you on? If your microphone is built-in in your webcam, then you may try to reinstall the webcam drivers.

[donterpak]

I am using Windows 7 Professional 64 bit. Yes my microphone is built into my webcam.

I did install the camera software and reinstalled it but to no avail.

My web camera is a HP Deluxe web cam Model # KQ246AA.

I have been using this for around 8 months without any functional issues. The only thing is when I initially installed it and when I recently reinstalled it I get a box that comes up that says that it could not install the Magic I virtual driver.

Like I said I have been using this without any issues for 8 months so I don't see how that would some become an issue now.

I really want to get this figured out

Thanks for your help!

[ruwim]

Open Windows Device Manager. Click on “Sound, video and game controllers”. Can you see your webcam listed there?

[donterpak]

No they are not listed there either. Do you have any other suggestions?

[ruwim]

Everything indicates that your webcam’s microphone is defect. You may try to install your webcam on another computer and see if it works there.