My video image is blurry

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply

My video image is blurry

I have a logitech webcam, new.  I've used it before and the feed hasn't been blurry, but now, it's blurry. How can I fix this?

chancysmith2667
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 12-03-2012
Message 1 of 15 (17,132 Views)

Re: My video image is blurry

Have you checked the webcam settings?
Regards,
Beowolfv

-If I Answered Your QuestionThenPlease Give "KUDOS" And Mark It As A "SOLUTION" So Others Can Find Help.
Posted from Apple iPhone
Beowolfv
Honorary Adventurer
Kudos: 66
Posts: 307
Registered: 11-03-2012
Message 2 of 15 (17,127 Views)

Re: My video image is blurry


chancysmith2667 wrote:

I have a logitech webcam, new.  I've used it before and the feed hasn't been blurry, but now, it's blurry. How can I fix this?


There can be a number of issues causing a blurry image.

 

What model Logitech?

 

If you run a test at www.speedtest.net, what results do you get, up and download speed and ping?

 

If you click on Tools > Options > Video settings, is your own video there clear or blurry?

 

Does the problem happen with more than one contact or only one?




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 1894
Posts: 12934
Registered: 27-06-2011
Message 3 of 15 (17,125 Views)

Re: My video image is blurry

Ok, I ran the speedtest.  My upload speed is .62 and my download speed is 5.80. Not sure what any of that means.

 

When I go to options and look at video settings, it is blurry there. I only use it for one contact, but it does happen with them.

 

Not sure what model. I bought it within the last two years.