Microphone problems

[lucia-helena]

I don't know how to fix this problem, when I do the Skype test it says that the microphone is working, but when I try to make a call it appears as mute and don't give me the option to change it. Can anyone help me?

Lucia

[ruwim]

I’m not sure if this is your case, but in the latest versions of Skype, the microphone icon in the call window has always a “/” sign over the image. This means that you can use this button to mute the microphone. If you click once on the button, then the microphone gets muted. If you click once more, it gets un-muted but still with the “/” sign on the icon.

[hu_sylvia]

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lucia-helena wrote:

I don't know how to fix this problem, when I do the Skype test it says that the microphone is working, but when I try to make a call it appears as mute and don't give me the option to change it. Can anyone help me?

Lucia

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[TheUberOverLord]

Before trying to isolate an issue, it's always best that one is running the latest Skype release. Which may in itself resolve the issue.

A new version has just been released August 02, 2011:

Please click the "Get Skype" link at the top of this page and download the normal version of Skype, NOT the beta version to get this new version.

This new version is 5.5.0.113 to check what version you have, using the main Skype client window please do:

Help -> About Skype

If this does not fix the issue, please copy/paste the link below into the browser window of your choice:

support.skype.com/en-us/troubleshooter/Troubleshooter_Call_Quality/1A//no+sound/1307206507?