Lost snapshots

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Accepted Solution

Lost snapshots

Hello, for some reason yesterday when I restarted my computer and logged back into Skype it said that Skype was updating even tho I didn't request an update.  I just realized that all the snapshots I took prior to yesterday have completely disappeared.  Is there any way to retrieve these pictures that span over a few years?  I didn't move, delete, or format anything.

 

Thanks,

Crystal

ruwim
Community Ambassador

Accepted Solution

Your snapshots have not disappeared, but the location of Snapshots Gallery has changed. Your snapshots are still saved in the old location.

 

http://community.skype.com/t5/Windows-desktop-client/snapshot-galery/m-p/2965736#M238738

 

It's hilarious that Skype has not informed about this change in the last 6.14 version.

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lilybit2
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Registered: 16-10-2011
Message 1 of 5 (1,069 Views)

Re: Lost snapshots

Your snapshots have not disappeared, but the location of Snapshots Gallery has changed. Your snapshots are still saved in the old location.

 

http://community.skype.com/t5/Windows-desktop-client/snapshot-galery/m-p/2965736#M238738

 

It's hilarious that Skype has not informed about this change in the last 6.14 version.

ruwim
Community Ambassador
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Message 2 of 5 (1,060 Views)

Re: Lost snapshots

Thank you so much!!!!  I can't even begin to tell you how much this means :happy:

lilybit2
Casual Adventurer
Kudos: 1
Posts: 5
Registered: 16-10-2011
Message 3 of 5 (1,050 Views)

Re: Lost snapshots

Can you please report back which Windows version you are on?

I can't reproduce the problem with the snapshot folder location changing through a Skype for Windows update. I am using Windows 8.1


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Claudius
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Message 4 of 5 (808 Views)

Re: Lost snapshots

Thanks for reporting this issue. This seems to only affect users on Windows version prior Windows 8. We've forwarded this to the product team for investigation. Please use Ruwim's workaround above to manually navigate to the folder on your harddrive containing your older snapshots.


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Claudius
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