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Super Aviator
Tamim
Posts: 25,441
Registered: ‎27-09-2011

Re: Keeps shutting skype off.


Zombiebamfxd wrote:

Every time I get on skype it says skype has stopped working and than closes it down, I can't even type a message to my friend to tell them what is going on let alone type a message without it shutting down, I was checking some things and it said I needed to update problem is its already up to date and I don't need to update, but knowing that it would still say it I tried to reinstall and all I got was the same problem I'm confused on how to fix it I just want to be able to talk to my friends again.


Uninstall the current version of Skype, then reinstall the new Skype 5.7 beta version. See if it helps.

 

Download Skype 5.7 Beta for Windows:

 

http://www.skype.com/go/getskype-beta-full/

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Delete folder "Skype".

 

4. Re-run Skype

 

Regards,
Tamim
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Casual Adventurer
Kat418
Posts: 5
Registered: ‎31-12-2011

Re: Keeps shutting skype off.

I was having the same problem.  I tried reinstalling and that didn't work so I tried it again.  The second time I think I downloaded an earlier version of Skype.  Whatever happened, it works now.  I'm using Skype 5.5.0.124.  Not sure if that's the newest or not. 

 

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Casual Adventurer
Kat418
Posts: 5
Registered: ‎31-12-2011

Re: Keeps shutting skype off.

Go back to 5.5....that worked for me.

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Super User
TheUberOverLord
Posts: 12,499
Registered: ‎27-06-2011

Re: Keeps shutting skype off.

You do not need to uninstall what you have, simply install over what you have, with this:

 

At the moment the quickest method to fix this is to install the beta version from here: http://skype.com/go/getskype-beta

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Reliable Adventurer
WOWKHRiku
Posts: 205
Registered: ‎18-12-2011

Re: Keeps shutting skype off.

Or wait till they get the progressive ad off it happened before same company ad triggered the crash now its back so you could wait.

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Super User
TheUberOverLord
Posts: 12,499
Registered: ‎27-06-2011

Re: Keeps shutting skype off.

Yes, the issue causing this is public knowledge. For those that wish to get Skype working quickly, that are having this issue.

 

You do not need to uninstall what you have, simply install over what you have, with this:

 

At the moment the quickest method to fix this is to install the beta version from here: http://skype.com/go/getskype-beta

Please use plain text.
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