KERNELBASE.dll causes Skype to crash.

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KERNELBASE.dll causes Skype to crash.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Skype.exe

  Application Version: 5.5.0.124

Application Timestamp: 4e96a02b

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7601.17651

  Fault Module Timestamp: 4e2111c0

  Exception Code: 0eedfade

  Exception Offset: 0000d36f

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: cae9

  Additional Information 2: cae9a046c78e126365608eedf36aac5c

  Additional Information 3: 5221

  Additional Information 4: 52218935c8a67c879820dff016d07c7d

qz_159753
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 20-11-2011
Message 1 of 12 (20,288 Views)
ruwim
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Kudos: 6078
Posts: 42020
Registered: 27-06-2011
Message 2 of 12 (19,936 Views)

Re: KERNELBASE.dll causes Skype to crash.

Same problem
Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 5.5.32.124
Application Timestamp: 4e96a26a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e2111c0
Exception Code: 0eedfade
Exception Offset: 0000d36f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: cae9
Additional Information 2: cae9a046c78e126365608eedf36aac5c
Additional Information 3: 6fdb
Additional Information 4: 6fdbbbdb17261ad1d1e756b2c9e47722

qz_159753
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 20-11-2011
Message 3 of 12 (19,740 Views)

Re: KERNELBASE.dll causes Skype to crash.

[ Edited ]

qz_159753 wrote:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Skype.exe

  Application Version: 5.5.0.124

Application Timestamp: 4e96a02b

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7601.17651

  Fault Module Timestamp: 4e2111c0

  Exception Code: 0eedfade

  Exception Offset: 0000d36f

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: cae9

  Additional Information 2: cae9a046c78e126365608eedf36aac5c

  Additional Information 3: 5221

  Additional Information 4: 52218935c8a67c879820dff016d07c7d


Uninstall the current version of Skype, then reinstall the new Skype 5.7 beta version. See if it helps.

 

Download Skype 5.7 Beta for Windows:

 

http://www.skype.com/go/getskype-beta-full/

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Check if the issue persists

 

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6097
Posts: 32360
Registered: 27-09-2011
Message 4 of 12 (18,007 Views)

Re: KERNELBASE.dll causes Skype to crash.

You soulution of downloading the beta version saved the day! After reinstalling the 5.5 version, scanning for viruses, shutting down all non windows services, a couple of system restores, nothing worked.  But, installing the full beta version fixed the problem.  Thanks!

EdHuenni
Novel Tourist
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Posts: 1
Registered: 31-12-2011
Message 5 of 12 (17,783 Views)

Re: KERNELBASE.dll causes Skype to crash.

Here is a solution that has worked for me.

 

You have to take ownership of Skype.  Here is how you take ownership of files 'owned' by Microsoft through 'TrustedInstaller':

 

http://helpdeskgeek.com/windows-7/windows-7-how-to-delete-files-protected-by-trustedinstaller/

 

Once you have ownership of Skype (Program x86 files, destop icon, etc.) the kernelbase.dll should stop crashing Skype.

 

Hope this was helpful.

 

HIEntertainment
Novel Tourist
Kudos: 1
Posts: 1
Registered: 08-01-2012
Message 6 of 12 (16,886 Views)

Re: KERNELBASE.dll causes Skype to crash.


HIEntertainment wrote:

Here is a solution that has worked for me.

 

You have to take ownership of Skype.  Here is how you take ownership of files 'owned' by Microsoft through 'TrustedInstaller':

 

http://helpdeskgeek.com/windows-7/windows-7-how-to-delete-files-protected-by-trustedinstaller/

 

Once you have ownership of Skype (Program x86 files, destop icon, etc.) the kernelbase.dll should stop crashing Skype.

 

Hope this was helpful.

 


Thanks for the feedback.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6097
Posts: 32360
Registered: 27-09-2011
Message 7 of 12 (16,813 Views)

Re: KERNELBASE.dll causes Skype to crash.

Señores realmente es muy sencillo, deben eliminar el archivo main.iscorrupt y main.lock, estos archivos se vuelven a instalar deben eliminarlos estan en usuario skype ejemplo el mio es martinveron27 para llegar en ejecutal poner % appdata%

 

SUerte!!!1

 

 

Srs really is very simple, you must delete a files called main.iscorrut and main.lock.

In home execute put % appdata%, then find your usuario name, and delete this files.

I'm sorry my english is bad.

 

Good luck

martinveron27
Casual Tourist
Kudos: 0
Posts: 1
Registered: 02-10-2011
Message 8 of 12 (12,714 Views)

Re: KERNELBASE.dll causes Skype to crash.

I am using 5.5 and this worked for me after I restarted ..simple , fast and it WORKS !   

You ROCK HIEntertainment  !!!   Thank you Thank Thank you !

080808
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 23-09-2013
Message 9 of 12 (5,319 Views)

Re: KERNELBASE.dll causes Skype to crash.

I am using 5.5 and this worked for me after I restarted ..simple , fast and it WORKS !   

You ROCK HIEntertainment  !!!   Thank you Thank Thank you !

080808
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 23-09-2013
Message 10 of 12 (5,316 Views)
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