Installation problems

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Installation problems

My skype said it needed to run some updates and then it crashed. I uninstalled it to reinstall it but it keeps on crashing giving me the following error message. What can I do?

 

"An error occured while applying security settings. Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click Retry, or Cancel to end the install."

Gnilschen
Novel Adventurer
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Registered: 11-01-2013
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Re: Installation problems

its an issue with the new version 6.3 with no fix yet

 

try downgrading to 6.1 here http://www.filepuma.com/download/skype_6.1.0.129-2261/download/

 

first uninstal it and then delete the file in the program files folder the install 6.1

 

once that is done, don't forget to turn auto update off so it doesn't go back to 6.3

 

this has fixed the issue for most people

 

It seems that Skype engineers have identified the reason for the issue and a fix is promised to be included in the next update:

 

http://community.skype.com/t5/Windows-desktop-client/Skype-6-3-won-t-run-past-login/m-p/1483145#M125

NarutoN20
Esteemed Adventurer
Kudos: 60
Posts: 170
Registered: 30-03-2013
Message 2 of 3 (239 Views)

Re: Installation problems


Gnilschen wrote:

My skype said it needed to run some updates and then it crashed. I uninstalled it to reinstall it but it keeps on crashing giving me the following error message. What can I do?

 

"An error occured while applying security settings. Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click Retry, or Cancel to end the install."


Try to install Skype using this msi-installer for the currently latest 6.3.0.105 version:

 

http://download.skype.com/msi/SkypeSetup_6.3.0.105.msi

 

The mentioned error message is caused by problems with installing Skype add-ons on non-English versions of Windows. The msi-installer does not install these add-ons.

ruwim
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Message 3 of 3 (235 Views)
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