Installation error Skype click to call

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Installation error Skype click to call

Call installation generate an error , “ An error occurred while applying security settings. Users is not a valid user group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection. “ etc.

 

This error occurred on my Win7 X64 laptop.

All service packs are installed correctly.

Users is a valid and standard entry on Win7 X64.

Is this an package error?

 

Laaf.

 

 

Laaf
Casual Adventurer
Kudos: 4
Posts: 7
Registered: 04-12-2012
Message 1 of 29 (27,777 Views)

Re: Installation error Skype click to call

Try this.

 

a) Click Start.
b) In the search box type cmd
c) Right click and select Run as administrator.
d) Type net localgroup / add Users and press ENTER.

 

Restart your PC.

 

Now try to install Click to Call Plugin from this link
http://www.skype.com/go/getskype-skypetoolbar

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 2 of 29 (27,768 Views)

Re: Installation error Skype click to call

Tamin, thanks for a possible solution you have posted.

However, following the instructions and download the installation file again, the installation generate the same error. Something wrong in the package for Win7 X64?

Laaf
Casual Adventurer
Kudos: 4
Posts: 7
Registered: 04-12-2012
Message 3 of 29 (27,755 Views)

Re: Installation error Skype click to call

Try this.

 

a) Click Start.
b) In the search box type cmd
c) Right click and select Run as administrator.
d) Type net localgroup and press ENTER.

 

Are you able to see Users on that list?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Kudos: 8197
Posts: 32360
Registered: 27-09-2011
Message 4 of 29 (27,692 Views)

Re: Installation error Skype click to call

Hay Tamim,

Executing the commands you suggested, delivers a line with " Users", however on local langue Spanish.

The screencopy will show you that.

 

Thanks anyway for your support, Laaf.

 

CMD img.jpg

Laaf
Casual Adventurer
Kudos: 4
Posts: 7
Registered: 04-12-2012
Message 5 of 29 (27,683 Views)

Re: Installation error Skype click to call

Try this.

 

a) Click Start.
b) In the search box type cmd
c) Right click and select Run as administrator.
d) Type net localgroup / add Usuarios and press ENTER.

 

Restart your PC.

 

Now try to install Click to Call Plugin.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8197
Posts: 32360
Registered: 27-09-2011
Message 6 of 29 (27,681 Views)

Re: Installation error Skype click to call

Hay Tamim, Thanks for the instructions. Even a restart after the changes it'd result into a installation of the program click to call. The same error massage appears. Notice that removing the installation, showed on Installed Software , results in a message " Close Google Chrome", already discussed on this forum.

Kind regards, Laaf
Laaf
Casual Adventurer
Kudos: 4
Posts: 7
Registered: 04-12-2012
Message 7 of 29 (27,661 Views)

Re: Installation error Skype click to call

Uninstall Chrome First >> Uninstall Click to Call Plugin with http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Now try installing Click to Call >> Restart your computer >> Then install Chrome.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8197
Posts: 32360
Registered: 27-09-2011
Message 8 of 29 (27,653 Views)

Re: Installation error Skype click to call

Thanks Tamim for your uninterrupted support!

 

But even your latest suggestion didn't result into a final installation of Click2Call.

 

I have tried your option 2 times, but the program installation hold always on the same position during installation.

 

Package error or just bad software?

Laaf
Casual Adventurer
Kudos: 4
Posts: 7
Registered: 04-12-2012
Message 9 of 29 (27,640 Views)

Re: Installation error Skype click to call

[ Edited ]

I made a mistake. Usuarios are already on the list. (My 3rd post)

 

Use Windows Interface and try to create Users group again.

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

winkey1.png

 

Type: compmgmt.msc /s and press Enter

 

Expand System Tools >> Local Users and Groups >> Right-Click on Groups and Select New Group... >> Enter Users in the Group Name field >> Click Create.

 

Restart your PC.

 

After the restart,

 

a) Click Start.
b) In the search box type cmd
c) Right click and select Run as administrator.
d) Type net localgroup and press ENTER.

 

You are now able to see Users on that list.

 

Then, try to install Click to Call Plugin.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8197
Posts: 32360
Registered: 27-09-2011
Message 10 of 29 (27,632 Views)
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