Installation Problem with 5.9

[sd1957]

The latest update crashed with an error and since then cannot re-install Skype on windows 7/64 bit version.

I keep getting "the older version of Skype 5.9 cannot be removed. Contact your technical support group."

Then gives "Installing Skype failed; code 1603. A fatal error occured during installation."

Have deleted Skype folder, removed registry entries, config.xml, etc etc. Problem still persists. 

There is no Skype installation when control panel is checked as well.

Help!

[aleksandra93d]

I have the same problem.. I deleted all skype icons and folders from my computer, because there is no uninstall icon.. And now I can't access any version of skype. 

[sachingd]

My computer hangs upon launching skype, I believe this is after windows7 installed new updates.

[javiandnata]

Good afternoon,

Am having the exact same issue myself. Any chance you have found a solution in the last few days?

[ruwim]

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javiandnata wrote:

Good afternoon,

Am having the exact same issue myself. Any chance you have found a solution in the last few days?

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Open Windows Event Viewer -> Application. What is the error message that you are seeing there?

Also, do you have the latest Service pack (SP3) for your Windows XP installed?

[vaikz11]

I have installed skype before and don't have any problems, except that when I add a new contact it freezes. so I decided to upgrade skype and install the latest version 5.9. 

But it freezes on login screen. I'm using windows 7 32bit.

And here the error code from event viewer:

Faulting application name: Skype.exe, version: 5.9.32.114, time stamp: 0x4f7d75e7
Faulting module name: mshtml.dll, version: 9.0.8112.16443, time stamp: 0x4f4c3300
Exception code: 0xc0000005
Fault offset: 0x00564008
Faulting process id: 0x1044
Faulting application start time: 0x01cd26d2425597df
Faulting application path: C:\Program Files\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\System32\mshtml.dll
Report Id: 83bb6442-92c5-11e1-b577-485b39cb1f08

Hope somebody can give a solution for this.

[ruwim]

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vaikz11 wrote:

I have installed skype before and don't have any problems, except that when I add a new contact it freezes. so I decided to upgrade skype and install the latest version 5.9. 

But it freezes on login screen. I'm using windows 7 32bit.

And here the error code from event viewer:

Faulting application name: Skype.exe, version: 5.9.32.114, time stamp: 0x4f7d75e7
Faulting module name: mshtml.dll, version: 9.0.8112.16443, time stamp: 0x4f4c3300
Exception code: 0xc0000005
Fault offset: 0x00564008
Faulting process id: 0x1044
Faulting application start time: 0x01cd26d2425597df
Faulting application path: C:\Program Files\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\System32\mshtml.dll
Report Id: 83bb6442-92c5-11e1-b577-485b39cb1f08

Hope somebody can give a solution for this.

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The problem is with your Internet Explorer. Can you browse the net using Internet Explorer?

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.