I can't sign in to skype please help

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply
Accepted Solution

I can't sign in to skype please help

whenever i open skype i get a blue screen with the skype logo and clouds and a rainbow and thats all. It doesnt bring up the login screen and there is no possible way to sign in.. Ive tryed restarting my computer, downloading skype again, but nothing happens.. please help

ruwim
Community Ambassador

Accepted Solution


BenceTb wrote:

Windows version: 32-bit

 

Internet Explorer version: Internet Explorer 9


Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

The Command Prompt window should show:

 

C:\Windows\System32>

 

If this is not the case, then in the Command Prompt type:  cd c:\windows\system32 and press Enter.

 

Type this and then press Enter:

 

regsvr32  jscript.dll

 

Next type this and press Enter:

 

regsvr32  jscript9.dll

 

After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

 

Reboot your computer.

 

Make now the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

View solution in original post
BenceTb
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 19-07-2012
Message 1 of 72 (3,609 Views)

Re: I can't sign in to skype please help

The problem is with your Internet Explorer and JavaScript.

 

Please, answer first these questions:

 

What version of Windows are you on? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

  

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6404
Posts: 39668
Registered: 27-06-2011
Message 2 of 72 (3,595 Views)

Re: I can't sign in to skype please help

Windows version: 32-bit

 

Internet Explorer version: Internet Explorer 9

BenceTb
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 19-07-2012
Message 3 of 72 (3,589 Views)

Re: I can't sign in to skype please help


BenceTb wrote:

Windows version: 32-bit

 

Internet Explorer version: Internet Explorer 9


Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

The Command Prompt window should show:

 

C:\Windows\System32>

 

If this is not the case, then in the Command Prompt type:  cd c:\windows\system32 and press Enter.

 

Type this and then press Enter:

 

regsvr32  jscript.dll

 

Next type this and press Enter:

 

regsvr32  jscript9.dll

 

After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

 

Reboot your computer.

 

Make now the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6404
Posts: 39668
Registered: 27-06-2011
Message 4 of 72 (3,581 Views)

Re: I can't sign in to skype please help

Thank you this worked :happy:

BenceTb
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 19-07-2012
Message 5 of 72 (3,575 Views)

Re: I can't sign in to skype please help

Im having the same problem but it didn't work for me.  I use windows 7 and google chrome

 

Can you please give me instructions to fix it?

 

Jodine


ruwim wrote:

BenceTb wrote:

Windows version: 32-bit

 

Internet Explorer version: Internet Explorer 9


Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

The Command Prompt window should show:

 

C:\Windows\System32>

 

If this is not the case, then in the Command Prompt type:  cd c:\windows\system32 and press Enter.

 

Type this and then press Enter:

 

regsvr32  jscript.dll

 

Next type this and press Enter:

 

regsvr32  jscript9.dll

 

After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

 

Reboot your computer.

 

Make now the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 


 

Jodine68
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 19-07-2012
Message 6 of 72 (3,513 Views)

Re: I can't sign in to skype please help


Jodine68 wrote:

Im having the same problem but it didn't work for me.  I use windows 7 and google chrome

 

Can you please give me instructions to fix it?

 

Jodine


Are you also getting the same blank login screen? If so, then answer first these questions:

 

What version of Windows are you on? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6404
Posts: 39668
Registered: 27-06-2011
Message 7 of 72 (3,459 Views)

Re: I can't sign in to skype please help

[ Edited ]

I'm having the same issue. I run Windows 7 64-bit, my default browser is Google Chrome, and the only version of IE I have is no add-ons (it's Internet Explorer 9). I tried the above solution with no success and am still getting the blank login screen.

laurenmackay82
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 19-07-2012
Message 8 of 72 (3,359 Views)

Re: I can't sign in to skype please help


laurenmackay82 wrote:

I'm having the same issue. I run Windows 7 64-bit, my default browser is Google Chrome, and the only version of IE I have is no add-ons (it's Internet Explorer 9). I tried the above solution with no success and am still getting the blank login screen.


Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

The Command Prompt window should show:

 

C:\Windows\SysWoW64>

 

If this is not the case, then in the Command Prompt type:  cd c:\windows\syswow64 and press Enter.

 

Type this and then press Enter:

 

regsvr32  jscript.dll

 

Next type this and press Enter:

 

regsvr32  jscript9.dll

 

After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

 

Reboot your computer.

 

Make now the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE 32-bit version) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6404
Posts: 39668
Registered: 27-06-2011
Message 9 of 72 (3,351 Views)

Re: I can't sign in to skype please help

Problem solved. Thank you! :happy:

laurenmackay82
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 19-07-2012
Message 10 of 72 (3,323 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling