What total frustration. I cannot contact Skype directly and even though I have searched the database for about two hours I always get sent back to this user's community. Does Skype not want anyone to contact them and rely on users only to provide support!!!!
I have given up in Skype for the time being as after several installations the system will not let me sign in and just sits there for ever and seems to take control of my computer. It wont even shut down properly after I have tried to sign in and I have to force the computer off at the power switch - not at all good.
I am using Windows 7 64 bit system. I read through to on line help files and followed the suggestions - including installing the beta version. This resulted in the same problems so I have now uninstalled everything Skype and will not be attempting again. It has already cost me several days of down time on my computer.
How can I get the message to that Skype developers that there are problems when using on a Windows 7 operating system on a PC. Your users community clearly show that I am not unique in having this problem. I would like to be advised when a working version is available but I will not be coming back to these pages gain as they just seem to take me around in circles.
While these forums are great for the company because they do not have to deal with the problems they are not much help to many users. First you have to know what questions to ask and then you have to be able to understand the SUGGESTED solutions which often do not work and it takes HOURS to find the possible solutions.
Oh, interestingly I have been able to sign in twice and the system worked well at that time but I have not been able to sign in again since.
Good bye SKYPE
you can either contact Skype directly;
-support.skype.com/support_selection (login required)
or try the suggestions pasted below (click Spoiler to expand)
Here are some basic trouble-shooting steps that you can try if you are experiencing problems in logging in or running Skype. You may have already tried some or most of these procedures, just try whichever are still applicable. If possible try them in the order they were listed as the first ones would most likely fix the issues;
1. Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.
2. Enter %appdata%\skype in the Run command (click OK), then look for and delete file named shared.xml.
3. Update your display, audio, webcam, microphone drivers or software. You can also visit the corresponding manufacturer's site to check if there is a new driver for your device.
4. Try to temporarily disable your anti-virus or firewall software, just to check if they are affecting Skype processes in any way. Just don't browse any webpage or use any application that uses internet while your anti-virus or firewall is turned-off. Immediately reactivate them after checking/testing.
5. Do a complete uninstall, then reinstall Skype. here is how to completely uninstall Skype (just back-up all important files and information that you feel is important to you)
6. Run basic computer maintenance such disk defrag, registry cleaning, disk error checking, etc - and also run a full virus scan (just to make sure that your computer is free from any virus/malware that are possibly affecting Skype performance).
If all else fails, you can consider the suggestions below;
7. Restore your computer to a point where Skype was still working.
8. Try to disable or remove add-ons or programs installed prior to the existence of the problem.