Error: Skype has stopped working

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Error: Skype has stopped working

It started in the middle of a video call. Skype crashes, and when I try to make a video call, an error message pops stating that Skype has stopped working. I've tried uninstalling and reinstalling. I've tried uninstalling the latest version (6.3) and installing an older version (6.2). I've also tried starting my computer up in safe mode, writing down all the non-microsoft services, restarting in normal mode, then disabling those services. Nothing seems to work. Please help

ruwim
Community Ambassador

images.message_type_solution.altAccepted Solution

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Have you tested if your LifeCam VX-3000 webcam is working? What do you see when in Skype you go to Tools -> Options -> Video settings?

 

You may also try to connect your webcam to another USB port on your computer.

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bgame
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Registered: 20-03-2013
Message 1 of 21 (7,941 Views)

Re: Error: Skype has stopped working

Open Windows Event Viewer and look for any recent error messages with timestamp corresponding to Skype crash.

 

You can also try to reset all Skype settings.

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

 

ruwim
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Message 2 of 21 (7,923 Views)

Re: Error: Skype has stopped working

Skype.exe
   6.2.0.106
   5113a7cf
   ntdll.dll
   6.0.6002.18541
   4ec3e3d5
   c0000005
   000395de
   1618
   01ce24f41c9b7c66

 

That's what comes up.

bgame
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Registered: 20-03-2013
Message 3 of 21 (7,914 Views)

Re: Error: Skype has stopped working

This error message indicates a problem with some of the devices used by Skype (webcam, microphone, e.t.c.).

 

Please, run the DirectX diagnostics tool.

 

Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. You may attach this file to your post. Perhaps some useful information on the system and potential problems will be to find in this file.

 

Be aware that you will have to zip this file before attaching it here.

ruwim
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Message 4 of 21 (7,908 Views)

Re: Error: Skype has stopped working

Ok here it is

bgame
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Message 5 of 21 (7,903 Views)

Re: Error: Skype has stopped working

Have you tested if your LifeCam VX-3000 webcam is working? What do you see when in Skype you go to Tools -> Options -> Video settings?

 

You may also try to connect your webcam to another USB port on your computer.

ruwim
Community Ambassador
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Posts: 44606
Registered: 27-06-2011
Message 6 of 21 (7,884 Views)

Re: Error: Skype has stopped working

That's hilarious. Changing the usb ports did the trick. Thank you for the help

bgame
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Message 7 of 21 (7,872 Views)

Re: Error: Skype has stopped working

Great :(y):.

ruwim
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Message 8 of 21 (7,591 Views)

Re: Error: Skype has stopped working

I've tried the above solution, I've looked for other solutions through googlem, tried them and none of them seems to work. whatever version I try to install and run, the same error "Skype has stopped working..." always shows, it doesnt even have a chance to log on, its as soon as I open skype that error will show and always fails to launch. Help please :sad:
Markie
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Registered: 23-03-2013
Message 9 of 21 (6,937 Views)

Re: Error: Skype has stopped working

I have this same problem does anyone know what to do

jditro
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Registered: 01-04-2013
Message 10 of 21 (6,304 Views)
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