It started in the middle of a video call. Skype crashes, and when I try to make a video call, an error message pops stating that Skype has stopped working. I've tried uninstalling and reinstalling. I've tried uninstalling the latest version (6.3) and installing an older version (6.2). I've also tried starting my computer up in safe mode, writing down all the non-microsoft services, restarting in normal mode, then disabling those services. Nothing seems to work. Please help
Solved! Go to Solution.
Open Windows Event Viewer and look for any recent error messages with timestamp corresponding to Skype crash.
You can also try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.
This error message indicates a problem with some of the devices used by Skype (webcam, microphone, e.t.c.).
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. You may attach this file to your post. Perhaps some useful information on the system and potential problems will be to find in this file.
Be aware that you will have to zip this file before attaching it here.
Have you tested if your LifeCam VX-3000 webcam is working? What do you see when in Skype you go to Tools -> Options -> Video settings?
You may also try to connect your webcam to another USB port on your computer.