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Casual Adventurer
lizzielizard59
Posts: 7
Registered: ‎06-05-2012

DX error!

How do I fix this. When I turn video error comes up and disconnects and closes skype

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: DX error!

What version of Windows are you running?

 

What version of Skype?  Click on Help > About Skype for the specific version number.




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Casual Adventurer
lizzielizard59
Posts: 7
Registered: ‎06-05-2012

Re: DX error!

window 7 and the latest version of skype

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: DX error!

PLEASE click on the Help > About Skype and say what specific version is shows there, rather than replying "The latest version."

 

 




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Casual Adventurer
lizzielizard59
Posts: 7
Registered: ‎06-05-2012

Re: DX error!

Skype version 5.8.0.158

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: DX error!

Ok.  Thanks you.  That is not "the latest," which is why I ask for the specific version number. 

 

The lastest version is 5.9.0.114.  You can update to it via this link:

 

http://www.skype.com/go/getskype-full

 

If the problem persists with v5.9, click on Start and in the search box type

dxdiag.exe  <enter>

 

What version of DirectX does it show you have installed?  And does it show errors on any of the tabs?

 

 




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Casual Adventurer
lizzielizard59
Posts: 7
Registered: ‎06-05-2012

Re: DX error!

It shows direct version and I will try to download 5.9

 

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Casual Adventurer
lizzielizard59
Posts: 7
Registered: ‎06-05-2012

Re: DX error!

I just downloaded skype to version 5.9 I will see if I have any problems if not I will be back with questions. Thank you.

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Casual Adventurer
lizzielizard59
Posts: 7
Registered: ‎06-05-2012

Re: DX error!

The download of version 5.9 did not work. Skype closed
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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: DX error!

Did you get the DirectX error message, or any other error message when Skype closed?

 

Getting back to DirectX, what version did dxdiag report you have installed?  And did it report any errors on any of the tabs?




Please note: I do not respond to requests for help via Private Message.
Please use plain text.
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