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Novel Adventurer
Skies912
Posts: 3
Registered: ‎04-02-2012

Constant crashes [v5.5]

[ Edited ]

Hello,

 

 Having some problems here.. It seems Skype is crashing randomly (I know it's not but still) quite often. It gives the error "Exception access violation (c0000005)". I am not versed in the error codes, but I do know it's trying to write to memory that's already in use. Updating to the latest version / reinstalling does not help.  I ran memtest to see if it was my RAM modules, but the results found nothing wrong. I also tried reinstalling my webcam drivers, but that didnt solve it either.

 

Is there anything that I am missing on how to solve this?

 

Core2duo

4gb RAM

Geforce 550GTX Ti

 

Windows 7 x64 w/ IE9 x64 & Waterfox 10.x x64

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Constant crashes [v5.5]

[ Edited ]

Look in Event Viewer, Administrative Events, for n error report with aa time stamp coinciding with when Skype crashed.   Copy and paste that error report here.

 

 

 




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Novel Adventurer
Skies912
Posts: 3
Registered: ‎04-02-2012

Re: Constant crashes [v5.5]

[ Edited ]

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-02-18T02:11:27.000000000Z

EventRecordID 8333

Channel Application

Computer Christopher-PC

Security


- EventData

Skype.exe
5.5.0.124
4e96a02b
ntdll.dll
6.1.7601.17725
4ec49b8f
c0000005
00037373
2348
01ccedc8aee6b0ff
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Windows\SysWOW64\ntdll.dll
dce65d96-59d5-11e1-886e-000129a480c5

 

EDIT:: Here is the general view..

Faulting application name: Skype.exe, version: 5.5.0.124, time stamp: 0x4e96a02b
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00037373
Faulting process id: 0x2348
Faulting application start time: 0x01ccedc8aee6b0ff
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: dce65d96-59d5-11e1-886e-000129a480c5

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Constant crashes [v5.5]

Ok.  The first thing I'd suggest is that you update to the current version of Skype, 5.8.0.154.  You can download the full installer via this link:

 

http://www.skype.com/go/getskype-full

 

That may stop that error involving ntdll.dll.




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Novel Adventurer
Skies912
Posts: 3
Registered: ‎04-02-2012

Re: Constant crashes [v5.5]

[ Edited ]

-.- ... It had told me it updated itself the other day. I assumed it updated to the latest. Alright, well, I have the latest installed now so I will post back If I am having the problem still.

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