The Video Call button is greyed out when the contact selected is offline. Once that contact comes online the Video Call button should be bright green and be clickable.
Please note: I do not respond to requests for help via Private Message.
I, too, cannot make a video call--my icon is not bright green (or it's an empty outline), even if the person is online. AND I have made Skype calls to these people in the past! I've got the most recent version of Skype, have a new computer--AND my husband (in the next room) CAN make Skype calls from his computer!! Help!
Thanks for any new ideas!