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Novel Adventurer
Asir
Posts: 3
Registered: ‎31-01-2012

Cannot install Skype

So I had Skype installed and working before but then suddenly it completely stopped working 3-4 months ago so I uninstalled it then and when I tried to reinstall it I get this message "The drive or UNC share you selected does not exist or is not accessible. Please select another." After clicking OK I am just left with a blank window with back, next, and cancel buttons at the bottom and everytime I click on next the same message keeps popping up. I am just now attempting to solve this problem

 

I am pretty sure what its trying to do is install it to my old dead hard drive where I use to have it installed so what I want to know is how can I make it install on my current hard drive. I am using Windows 7 Home edition and have been attempting to install Skype with the latest version that I downloaded today.

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Super User
ruwim
Posts: 24,692
Registered: ‎27-06-2011
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Novel Adventurer
Asir
Posts: 3
Registered: ‎31-01-2012

Re: Cannot install Skype

I tried that and I am still getting the message but I also noticed that Skype is still listed in the control panel but when I try to uninstall it I get another message that says "The folder path 'Program Files' contains an invalid character." I assume its still trying to locate the installation on my old hard drive so I don't know what to do now.

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Super User
ruwim
Posts: 24,692
Registered: ‎27-06-2011

Re: Cannot install Skype

I’m not sure where exactly the installer is looking for the installation path, but you can try this:

 

Open Windows Registry Database (regedit) and find these keys:

 

HKEY_CURRENT_USER\Software\Skype\Phone

 

HKEY_LOCAL_MACHINE\Software\Skype\Phone

 

See what values are provided there for Skype.exe path.

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Novel Adventurer
Asir
Posts: 3
Registered: ‎31-01-2012

Re: Cannot install Skype

I already checked those before coming here and they were pointing to my old hard drive so I changed them and created the file path on my current hard drive and it was still giving me the message. I even tried deleteing the registry entries in hopes it would create new ones but still the same message.

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Super User
ruwim
Posts: 24,692
Registered: ‎27-06-2011

Re: Cannot install Skype

 

Try also with this key:

 

HKE_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Folders

 

If nothing of this will work, you can always make a “portable” installation. See this:

 

http://community.skype.com/t5/Windows/cannot-install-skype/m-p/375515#M32919

 

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