Can't turn on video

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply

Can't turn on video

The newest versions of Skype will not work on my computer. I'm using Windows 7 64 bit. Skype was working perfectly on the newer version but suddenly will not let me sign in. When signing in using the 5.3 version, I can audio chat but the video says "can't start video. Try closing other programs." There are no programs using the video. Help!

mmurphy22
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 11-01-2012
Message 1 of 4 (3,635 Views)

Re: Can't turn on video

First thing to try is beta version 5.7.0.123.  You can download the installer from here:

 

www.skype.com/go/getskype-beta

 

Does that version let you signin?  If so, does video work? 

 




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 1892
Posts: 12934
Registered: 27-06-2011
Message 2 of 4 (3,624 Views)

Re: Can't turn on video

The new version still does not work unfortunately. I still have to go back to the 5.3 version.
mmurphy22
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 11-01-2012
Message 3 of 4 (3,590 Views)
TheUberOverLord
Aviator
Kudos: 1614
Posts: 12505
Registered: 27-06-2011
Message 4 of 4 (3,534 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling