Can't launch skype

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Accepted Solution

Can't launch skype

I have downloaded the newest version of skype. But when I try to run the skype set up it doesn't fully work. It gets to the part where it opens skype and it just turns black and says it cannot connect. Someone please help!

~Thanks :happy:

Accepted Solution

by Tamim

Try this.

 

Exit Skype: From the system tray >> right click on the Skype icon and click "Quit Skype"

 

Click Start >> Run Type: %programdata%\Skype\Apps

 

Rename the folder login to login1

 

Then go to Skype folder inside program files(x86) and go to phone folder and then right click on Skype application and select send to Desktop (Create shortcut)

 

Re-run skype using this new shortcut.

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klo1822
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Message 1 of 53 (1,627 Views)

Re: Can't launch skype

Does this happens after you have entered your login credentials or are you just getting a blank login window?

ruwim
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Message 2 of 53 (1,613 Views)

Re: Can't launch skype

[ Edited ]

Please answer all of the following questions in your very next reply:

 

Are you running the 32-bit or 64-bit version of Windows?
Which version of Internet Explorer installed on your PC?
What anti-virus application or security suite is installed?

 

Try to reinstall Skype with this link: 

http://download.skype.com/msi/SkypeSetup_5.10.0.116.msi

Regards,
Tamim
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Tamim
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Message 3 of 53 (1,605 Views)

Re: Can't launch skype

1)Are you running the 32-bit or 64-bit version of Windows? 64-bit

 

2)Which version of Internet Explorer installed on your PC? I have no clue, but i use gooogle chrome!

 

3)What anti-virus application or security suite is installed? norton, McAfee

klo1822
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Message 4 of 53 (1,594 Views)

Re: Can't launch skype

Try to temporary disable Norton, McAfee and then reinstall skype.

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Message 5 of 53 (1,591 Views)

Re: Can't launch skype

how do i do that? :sad:

klo1822
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Message 6 of 53 (1,585 Views)

Re: Can't launch skype

In the system tray look for a norton sign

right-click it >> choose "Disable Auto-Protect."

 

In the system tray open McAfeeSecurityCenter

Click Virus and Spyware Protection

Click Real-Time Scanning

 

Turn off and select a duration of 2-5 hours

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Message 7 of 53 (1,573 Views)

Re: Can't launch skype

I did all of this, but when I try to download it says it can't connect to skype download server.

 

klo1822
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Message 8 of 53 (1,562 Views)

Re: Can't launch skype

have you tried to re-install with this link?

http://download.skype.com/msi/SkypeSetup_5.10.0.116.msi
Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8191
Posts: 32360
Registered: 27-09-2011
Message 9 of 53 (1,555 Views)

Re: Can't launch skype

I tried this, but then it says A network error occurred while attempting to read from the file: C;\Users\Tyler\Downloads\Skype.msi

 

klo1822
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Registered: 11-08-2012
Message 10 of 53 (1,549 Views)
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