Call phone keypad is disabled

[eeno]

that is... the screen shows the keypad but the green button is reduced to a very pale  green! I have plenty of Skype credit and I have used call phones up to a week or so ago. Skype to Skype works fine for calls both video and audio. Advice appreciated.

[TheUberOverLord]

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eeno wrote:

that is... the screen shows the keypad but the green button is reduced to a very pale  green! I have plenty of Skype credit and I have used call phones up to a week or so ago. Skype to Skype works fine for calls both video and audio. Advice appreciated.

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Please try downloading/installing from here and choose the run or open option when prompted: http://download.skype.com/SkypeSetup.exe

If this fails, please delete your IE ("Internet Explorer") browser cache, cookies and temp files and try again using a IE browser window, even if IE is not your default browser.

[eeno]

Thnaks for your reply, but no luck .The only thing I couldn't do in your advice was to delete the IE cache ( no box to tick ). I use Mozilla Firefox. I tried uninstalling and reinstalling Skype both in IE  and in Firefox , but the problem persists . Could it have something to do with this "Skype Home Unavailable pleae try again later "etc which always pops up when I open Skype? It doesnt affect my going to call contacts and to do the echosound check  though.

[TheUberOverLord]

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eeno wrote:

Thnaks for your reply, but no luck .The only thing I couldn't do in your advice was to delete the IE cache ( no box to tick ). I use Mozilla Firefox. I tried uninstalling and reinstalling Skype both in IE  and in Firefox , but the problem persists . Could it have something to do with this "Skype Home Unavailable pleae try again later "etc which always pops up when I open Skype? It doesnt affect my going to call contacts and to do the echosound check  though.

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Please try install the msi version here, the goal is to install over what you have currently:

Please use this to install 5.5.0.117: http://download.skype.com/msi/SkypeSetup_5.5.0.117.msi

NOTE: You may need to uninstall first before going to a newer/older msi version for Skype in the future, so in your case, it maybe best to save this file as well. To install/uninstall using this file, simply right click on the file name and choose Install or Uninstall.

[ruwim · Accepted solution]

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eeno wrote:

that is... the screen shows the keypad but the green button is reduced to a very pale  green! I have plenty of Skype credit and I have used call phones up to a week or so ago. Skype to Skype works fine for calls both video and audio. Advice appreciated.

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Have you actually tried to enter a number to call? The call button always appears disabled if no phone number is entered.

[eeno]

Bingo!! I did have a problem with people answering but not hearing me  , so I thought that lack of colour in the green was the problem. I gues it was the microsoft lifecam audio. Thanks very much.

[TheUberOverLord]

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eeno wrote:

Bingo!! I did have a problem with people answering but not hearing me  , so I thought that lack of colour in the green was the problem. I gues it was the microsoft lifecam audio. Thanks very much.

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You are very welcome. Glad to help.

[eeno]

Ruwim suggested I actually try ringing .It works!! Thanks for your time

[goldensephora]

This doesn't work for me at all as it goes right to save. I have YET to be able to use the keypad!!!!!!!!!!!!!!!!!!!!

[goldensephora]

I just tried your msi solution and it said the page could not be found. Now what?