CAN NOT SIGN INTO SKYPE

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CAN NOT SIGN INTO SKYPE

Hi,

My names Brittany and i've tried everything to sign into my skype account and i continue to get the same message pop up on the skype sign in page, i have attactched a picture showing exactly that. I have tried uninstalling skype and re-installing different versions and all resault in the same way. Skype thinks that i am already signed in on my computer but i know for a fact that i am not. I have also tried restarting my computer and still nothing different. I also tried signing into my boyfriends skype account and signing out and back into my account but still the same message of skype thinking that i am already signed in. If you could please help me with fixing this problem it would be gladly apperitiated, i would like to be able to get back onto skype.

brittyboo420
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 22-12-2011
Message 1 of 9 (1,351 Views)

Re: CAN NOT SIGN INTO SKYPE

Its the same for me!! I can log on the website with the same username & password but I cant chat.. Reset my password & everything! Why us?? lol

Glenn22
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 22-12-2011
Message 2 of 9 (1,237 Views)

Re: CAN NOT SIGN INTO SKYPE

lol i know right?

brittyboo420
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 22-12-2011
Message 3 of 9 (1,231 Views)

Re: CAN NOT SIGN INTO SKYPE

If you get it working before the night is over come back on here & let me know what you did! I dont know where tech support is at when we need them most.. :sad:

Glenn22
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 22-12-2011
Message 4 of 9 (1,224 Views)

Re: CAN NOT SIGN INTO SKYPE

the same or a similar issue was reported and resolved here

 

http://community.skype.com/t5/Welcome-Getting-Started/Fed-Up-with-Skype/m-p/32390#M2974

 

hope the suggestions there would also fix the problem in your case.  :happy:



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Primemover
Power User
Kudos: 1662
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Registered: 27-06-2011
Message 5 of 9 (1,182 Views)

Re: CAN NOT SIGN INTO SKYPE


brittyboo420 wrote:

Hi,

My names Brittany and i've tried everything to sign into my skype account and i continue to get the same message pop up on the skype sign in page, i have attactched a picture showing exactly that. I have tried uninstalling skype and re-installing different versions and all resault in the same way. Skype thinks that i am already signed in on my computer but i know for a fact that i am not. I have also tried restarting my computer and still nothing different. I also tried signing into my boyfriends skype account and signing out and back into my account but still the same message of skype thinking that i am already signed in. If you could please help me with fixing this problem it would be gladly apperitiated, i would like to be able to get back onto skype.


The most radical method to resolve a problem like yours is by doing this:

 

Quit Skype or use Windows task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or OK button. The Windows File Explorer will popup. Locate there a folder with the name Skype. Rename this folder to something different, e.g. Skype_old. Restart Skype.

ruwim
Community Ambassador
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Kudos: 6987
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Registered: 27-06-2011
Message 6 of 9 (1,155 Views)

Re: CAN NOT SIGN INTO SKYPE

[ Edited ]

brittyboo420 wrote:

Hi,

My names Brittany and i've tried everything to sign into my skype account and i continue to get the same message pop up on the skype sign in page, i have attactched a picture showing exactly that. I have tried uninstalling skype and re-installing different versions and all resault in the same way. Skype thinks that i am already signed in on my computer but i know for a fact that i am not. I have also tried restarting my computer and still nothing different. I also tried signing into my boyfriends skype account and signing out and back into my account but still the same message of skype thinking that i am already signed in. If you could please help me with fixing this problem it would be gladly apperitiated, i would like to be able to get back onto skype.


Try below!

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled  

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run >> Type: %appdata% >> Delete folder "Skype".

 

4. Re-run Skype and log in with your data.

 

Note: You will need your password to re-log on, and re-set any options from default   Also note that it will may ask you to do a new account, If so Click cancel and logged on with old cridentials, all OK.

Regards,
Tamim
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Tamim
Super Aviator
Kudos: 6484
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Registered: 27-09-2011
Message 7 of 9 (1,148 Views)

Re: CAN NOT SIGN INTO SKYPE


Tamim wrote:

Try below!

 

Please do a Skype reset:

 

3. Click Start >> Run >> Type: %appdata% >> Delete folder "Skype".

 


Deleting this folder will also delete all Skype chat history and the saved snapshots. Therefore, it’s always best just to rename this folder, so if required, chat history and Pictures can be recovered.

ruwim
Community Ambassador
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Kudos: 6987
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Registered: 27-06-2011
Message 8 of 9 (1,129 Views)

Re: CAN NOT SIGN INTO SKYPE

how can I get my old chatall the  way

cali101
Novel Tourist
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Registered: 07-02-2014
Message 9 of 9 (279 Views)
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