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Novel Adventurer
peterf
Posts: 3
Registered: ‎04-03-2012
Accepted Solution

Add contact button not active

When I attempt to add a new contact, either through the menu bar "Contacts/Add Contact" or the "Add" Contact" button on the Contacts pane I can complete as many details as I know (e.g. phone number and name) but the "Add" button does not become active. I have tried using additional dummy data to complete all fields but I cannot get the button to become active under any circumstances.

Windows XP SP2, Skype 5.8.0.156

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Super User
ruwim
Posts: 23,334
Registered: ‎27-06-2011

Re: Add contact button not active

Is your Skype connection status "Online". The status icon (the one left of your name) must be solid green with a white checkmark inside.

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Novel Adventurer
peterf
Posts: 3
Registered: ‎04-03-2012

Re: Add contact button not active

Yes, Skype is online. (White tick in green oval)

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Add contact button not active

I'd suggest updating to Service Pack 3.  Skype doesn't play nicely with Service Pack 2 or older. 




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Super User
ruwim
Posts: 23,334
Registered: ‎27-06-2011

Re: Add contact button not active

What happens when you write your own Skype ID in the "Skype name" textbox?

 

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Novel Adventurer
peterf
Posts: 3
Registered: ‎04-03-2012

Re: Add contact button not active

Using my e-mail address kept the button active. I was able to add a contact but only if the contact's e-mail address was valid. Dummy addresses did not work.

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Super User
ruwim
Posts: 23,334
Registered: ‎27-06-2011

Re: Add contact button not active

This is also how it should work. The Add button will only be activated if there is an existing Skype user to add.

 

The only certain method is when you know the exact Skype Name of a contact. Using Full Name may result in several possibilities and you would first have to select the one which seems to be correct.

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Casual Tourist
bertling_bkk
Posts: 1
Registered: ‎05-03-2012

Re: Add contact button not active

when i try to add contact

it says " CHECK YOUR CONNECTION "

eventhough my skype is up and running normal

 

samuel

 

using windows xp/skype 58.0

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Super User
ruwim
Posts: 23,334
Registered: ‎27-06-2011

Re: Add contact button not active


bertling_bkk wrote:

when i try to add contact

it says " CHECK YOUR CONNECTION "

eventhough my skype is up and running normal

 

samuel

 

using windows xp/skype 58.0


The first thing to check is if your Internet Explorer is not set to “Work offline” mode.

 

What do you see if you open this link in your Internet Explorer (must be IE, even if you are using another browser)?

 

https://apps.skype.com/friendfinder/

 

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Novel Tourist
shannonjones247
Posts: 1
Registered: ‎17-08-2012

Re: Add contact button not active

Where is the contact button?
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