using computer keyboard numbers for automated tele...

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using computer keyboard numbers for automated telephone systems I call

I managed to make a call from my computer to an Australian 1300 number.

The call was answered by an automated service.

"Press Key Numbe r# for..." etc.

 

But using the number keys on the computer keyboard,
my selection did not go through the system
and the opening greeting message kept repeating over and over.

 

I could get a Skype account for my mobile - but why should I?

I don;t want to use my mobile - I want to use the computer Skype.
That wasa the only point of having Skype.

 

What (if any) resolution to this is there?

If I uninstall Skype do I get my account balance refunded?

McAennyl
Novel Tourist
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Registered: 25-01-2013
Message 1 of 3 (286 Views)

Re: using computer keyboard numbers for automated telephone systems I call

Have you actually used the correct dial pad to enter these numbers?

 

http://community.skype.com/t5/Windows-desktop-client/Keypad-gone/m-p/237896#M22490

 

If you are not seeing this dial pad, then go to Call -> Show Dial Pad. Be aware that this option is only available when already in a call.

 

Beside this, there are also several reports on that entering the extension numbers may not work with the latest Skype versions, even when using the correct dial pad (keypad).

 

https://jira.skype.com/browse/SCW-3947

 

See also this:

 

http://community.skype.com/t5/Windows-desktop-client/Problem-with-DTMF-tones/m-p/1371415#M110089

 

ruwim
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Registered: 27-06-2011
Message 2 of 3 (275 Views)

Re: using computer keyboard numbers for automated telephone systems I call

I have the same problem. I call a number and the automated system replies and says If you want ?? please press 1. I press 1 and nothing happens. How do I fix this??

emccray
Novel Tourist
Kudos: 0
Posts: 1
Registered: 26-07-2013
Message 3 of 3 (172 Views)
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