sound problem with windows 7

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sound problem with windows 7

Speakers  seem to be working but cant get any sound when I test them with Skype.  Everything worked well with windows vista but had to replace computor after crash.  Could you help "a dummy".  Thanks.  Could it be my mic? Have a microsoft webcam.  How do I find out if it's working?

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sallyandphyllis
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Registered: 09-09-2011
Message 1 of 7 (18,424 Views)

Re: sound problem with windows 7


sallyandphyllis wrote:

Speakers  seem to be working but cant get any sound when I test them with Skype.  Everything worked well with windows vista but had to replace computor after crash.  Could you help "a dummy".  Thanks.  Could it be my mic? Have a microsoft webcam.  How do I find out if it's working?


 

Using the main Skype program window menu, please do:

 

Tools -> Options -> Audio Settings

 

Please make sure that both the basic and advanced settings have the same and proper audio devices selected. If you make any changes while in the basic or advanced windows, please click the "Save Button".

 

Do you have all Windows updates and updates to your system and any hardware devices by the manufacturers?


If this is a USB device, please unplug it and plug it back in while Skype is running. Then go to your Audio devices in Skype and check both the basic and advanced pages, once the proper devices are selected, please click the "Save" button. If this did not help, please see the below:


Please also see these:

 

https://support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-wor...

 
If you are using WIN7 please see this: https://support.skype.com/en-us/faq/FA10330/Sound-guide-Windows-7

 

http://support.skype.com/en-us/category/CALL_QUALITY/

 

Note: the above link has 2 pages so please view them both.

 

https://support.skype.com/en-us/faq/FA265/How-can-I-make-a-test-call

 

https://support.skype.com/en-us/faq/FA10746/How-can-I-improve-my-audio-quality

 

Also, you can use the Skype client program window at anytime and do:

 

Hellp -> Call Quality Guide -> Sound Check Wizard

 

A new version has just been released September 1, 2011:


Please download from here and when prompted click the open or run button: http://download.skype.com/SkypeSetup.exe

 

This new version is 5.5.0.115 to check what version you have, using the main Skype client window please do:

 

Help -> About Skype

 

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TheUberOverLord
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Message 2 of 7 (18,248 Views)

Re: sound problem with windows 7

Thanks so much for your help!  My skype is now working and you are much appreciated!

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sallyandphyllis
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Registered: 09-09-2011
Message 3 of 7 (18,238 Views)

Re: sound problem with windows 7


sallyandphyllis wrote:

Thanks so much for your help!  My skype is now working and you are much appreciated!


 

You are very welcome, glad to help.

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TheUberOverLord
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Message 4 of 7 (18,231 Views)

Re: sound problem with windows 7

Sir I have a problem With my headset with microphone. My microphone doesn't work
I followed all the instructions and nothing happen it says I go to sounds>recording and device or icon is not showed my head set is working fine
but I can't here my voice when I start recording Please help Me. 
                                                                                                           Thank you :happy: 

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Bruce06
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Registered: 07-05-2012
Message 5 of 7 (13,845 Views)

Re: sound problem with windows 7

My headset is working fine, I can record audio in my laptop and it comes out great, but when I tried the test call my voice sounded choppy ad in slow motion. I have already configured everything but it still doesn't work. Also, there's no problem with my internet connection,so I'm wondering what could be the possible cause of this. PLEASE HELP. Thnks :happy: 

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abby_1205
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Registered: 22-05-2012
Message 6 of 7 (12,283 Views)

Re: sound problem with windows 7

that is exactly what our problem is...
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darlene_phil
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Registered: 04-03-2013
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