"Skype has encountered a problem and needs to clos...

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"Skype has encountered a problem and needs to close" upon attempted signing in.

[ Edited ]

Every time I try to sign in (On my main and alt account) it encounters an error and needs to close. This has been getting irritating as I used to use Skype quite often.

I've tried uninstalling and reinstalling several times and all of my firewall settings are okay.

It started a few weeks back and i've pinned it (more than likely) to two possible things:

Firstly, I got hit pretty nastily by the data_recovery malware, but that was sorted out rather quickly, but i'm still unaware as to what kind of long-term effects it could've had on my computer.

The second potential thing, in finding out that i'd been ravaged by a virus, I thought it was best to start using windows update again. (I was many files behind, but it didn't concern me, my computer was running A-OK) There's a few updates that wouldn't install, however, security updates. They didn't affect anything.

I'm currently running XP Home 2002, SP3, if any additional information is required, please tell me.

Thanks,
-Drew

drewsta199
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Message 1 of 5 (548 Views)

Re: "Skype has encountered a problem and needs to close" upon attempted signing in.

An advancement! After my latest reinstall (This time using 5.10) instead of immediately cutting out, and preventing my from signing in, it instead allows me to sign in and presumably chat, yet still displays the error encounter which can't be closed.

drewsta199
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Registered: 13-07-2012
Message 2 of 5 (531 Views)

Re: "Skype has encountered a problem and needs to close" upon attempted signing in.

Try first to reset all Skype settings.

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

ruwim
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Message 3 of 5 (517 Views)

Re: "Skype has encountered a problem and needs to close" upon attempted signing in.

Done all that prior, still comes up with the error message.

drewsta199
Novel Adventurer
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Posts: 3
Registered: 13-07-2012
Message 4 of 5 (513 Views)

Re: "Skype has encountered a problem and needs to close" upon attempted signing in.

Open Windows Event Viewer and look for any recent error messages there.

ruwim
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Message 5 of 5 (509 Views)
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