"Problem with playback device"

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"Problem with playback device"

Hello - I have gone through process of testing mic and sound - all work on my new Lenovo but whenever I try to make or receive call via Skype, it says "Problem with playback device".  On the other end, it tells the caller I need to update to new version of Skype.  I recently did this - I am running Skype 5.5. 

 

Suggestions?

 

Thanks 

talljosh9
Novel Tourist
Kudos: 0
Posts: 1
Registered: 20-08-2011
Message 1 of 6 (15,827 Views)

Re: "Problem with playback device"

I have the same problem :sad:(

 

lilydub94
Novel Tourist
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Posts: 1
Registered: 21-08-2011
Message 2 of 6 (15,811 Views)

Re: "Problem with playback device"

Hello talljosh9,

 

I'm not sure what operating system you are using, but I have an Windows XP version of the fix.  If you are running Vista or Windows 7 the procedure should basically be the same.  Here is the link for the instructions:

 

http://www.skype.com/intl/en-us/support/user-guides/sound-setup-xp/

 

Good luck!

 

Chris K.

Skype Enterprise Support

If you found a post useful then please give Kudos. If it helped to fix your issue then mark it as a solution to help others, Thanks......
ChrisK
Reliable Adventurer
Kudos: 17
Posts: 36
Registered: 28-06-2011
Message 3 of 6 (15,802 Views)

Re: "Problem with playback device"

Your above fix is Useless,about like my program with this "Problem with playback device"... error..

alacpl4funiii
Novel Tourist
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Registered: 14-03-2012
Message 4 of 6 (10,719 Views)

Re: "Problem with playback device"

It's possible that your sound device(s) are being controlled by something else. Do you have any other programs open that use your Microphone?
Atomizer_Zero
Casual Adventurer
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Registered: 14-03-2012
Message 5 of 6 (10,710 Views)

Re: "Problem with playback device"

I fixed it by going to that website the previous user put (https://support.skype.com/en/faq/FA11067/how-do-i-adjust-the-sound-settings-on-my-computer-and-in-sk...)

 

I have windows 7, though. 

 

So, I went to control panel/hardware and sound/Sound/Manage audio devices

then

I clicked the speakers I was using, then hit the properties button

disabled the speaker, then went properties again to enable it back on

then clicked on the speakers, again, hit configure

then click test.

go through that process and voila. 

All good in the hood. 

mendezruth
Novel Tourist
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Posts: 1
Registered: 04-11-2013
Message 6 of 6 (2,535 Views)
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