outlook telephony integration (tapi) overwritten w...

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outlook telephony integration (tapi) overwritten with skype

Hello

 

with an update of skype to version 6.1 skype seems to be default telephony application at all. our tapi-software to call contacts directly from outlook does not work anymore, because on click to call contact skype comes up.

this is not what i want. i urgent need to call contacts with my old software and not with skype. what can i do?

user77
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Message 1 of 6 (2,558 Views)

Re: outlook telephony integration (tapi) overwritten with skype

You can uninstall Skype toolbar for Outlook from the Control Panel.

Regards,
Tamim
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Tamim
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Message 2 of 6 (2,554 Views)

Re: outlook telephony integration (tapi) overwritten with skype

Uninstall Skype is no solution. Skype Toolbar was not installed.


But i found an article which describes a registry-setting that allows override of tapisettings.

http://www.slipstick.com/outlook/contacts/calling-from-an-outlook-contact-does-not-work/#3

 

This was the solution.

user77
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Message 3 of 6 (2,551 Views)

Re: outlook telephony integration (tapi) overwritten with skype

user77-

 

Can you share if you did more than create the TAPIOVERRIDE registry entry?

 

I already had the the TAPIOVERRIDE registry entry before installing Skype 6.1... I was happily dialing from outlook out my ShoreTel VOIP phone.  After installing Skype 6.1 Skype somehow became the default TAPI Dialer.  I uninstalled Skype since I cannot find any way to specify which TAPI provider I want Outlook to use.

 

I agree with you.  Uninstalling is not a solution.  Does anyone have any other ideas to allow me have Skype installed and still dial out my VOIP phone from outlook?

 

SHOman81
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Message 4 of 6 (2,470 Views)

Re: outlook telephony integration (tapi) overwritten with skype

Update:

When I reinstalled Skype, I  UNchecked Skype’s Click to Call option.  I am now able to have my Skype and dial out my VOIP phone with Outlook.

SHOman81
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Message 5 of 6 (2,469 Views)

Re: outlook telephony integration (tapi) overwritten with skype

YES> That fixes it on my Outlook 2010. Thank you!

kevincrenshaw
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