only get a blue blank screen when I open skype

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only get a blue blank screen when I open skype

have lost all the contacts and the telephone icons so can not call anyone,  just get the skype blue screen with nothing on it. 

lasergal1
Novel Tourist
Kudos: 0
Posts: 1
Registered: 10-12-2012
Message 1 of 3 (239 Views)

Re: only get a blue blank screen when I open skype

The problem is with your Internet Explorer and JavaScript.

 

Please, answer first these questions:

 

What version of Windows are you on (XP, Vista, Windows 7)? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

ruwim
Community Ambassador
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Kudos: 6368
Posts: 45779
Registered: 27-06-2011
Message 2 of 3 (233 Views)

Re: only get a blue blank screen when I open skype

Please do a JavaScript test.

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

winkey1.png

 

Type: iexplore.exe and press Enter

Type the URL: http://javatester.org/javascript.html

Regards,
Tamim
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Tamim
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Kudos: 6089
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Registered: 27-09-2011
Message 3 of 3 (225 Views)
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