control/call bar not disappearing

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control/call bar not disappearing

Windows 7 (64bit), skype (latest version), In any video chat the call controls remain, and do not disappear. How do I fix this?

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g4pilut
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images.message_type_solution.altAccepted Solution

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Janny269 wrote:

 Mouse is not on screen.

Mouse is on screen


I'm affraid those screen grabs don't register with me.  I can't tell what they're really showing.

 

In any case, I can only think of two things that may be causing your problem.  One is that something in Windows is thinking your mouse is over the Skype window when it  isn't.  If that's the problem, it will be hard to find the cause.

 

The other possiblity is one of your Skype configuration files may have become corrupted.  I suggest you try resetting Skype's configuration using this procedure.  Maybe you'll get lucky.

 

Quit Skype.  Hold the Windows key and type r.  In the box that comes up type %appdata% <enter>.  Scroll down to find the \Skype folder and rename it something like \Skype_old.  Restart Skype.

Note:  Renaming the Skype folder will move IM and call history to the renamed folder.  They can be recovered with a few extra steps.

 


 

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ccastigl
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Message 1 of 28 (9,544 Views)

Re: control/call bar not disappearing

[ Edited ]

I have the same version as the previous post. When I am in a video call; the bar at the bottom of the screen stays round and does not disappear when I move the pointer out of the screen, is there something in my setup I need to adjust for it to disappear?

Janny269
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Message 2 of 28 (9,517 Views)

Re: control/call bar not disappearing

The toolbar should disappear when you move your mouse off the Skype window.  The most common cause for it not doing so is that an IM is waiting. 

 

Click on the IM icon on the toolbar to open the IM window and make sure all IM's have been read....that they don't have an orange dot next to them.




Please note: I do not respond to requests for help via Private Message.
g4pilut
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Message 3 of 28 (9,510 Views)

Re: control/call bar not disappearing

I have removed the messaging text at the bottom of the screen and moved the mouse out of the window but the bar for "show contacts" "show IM" "turn off video" "mute your microphone" "add, send and share..." "end call" "call quality information" and "screen options for this call" still stays up, this bar is round not rectangle when it is open. The IM page is not visible.

Janny269
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Message 4 of 28 (9,508 Views)

Re: control/call bar not disappearing

We're talking about the same toolbar.

 

showcontacts.jpg

 

The second icon from the left should be white, not blue, and it shouldn't have an orange dot it in.

 

If it's blue, or has an orange dot, there's still an IM waiting to be read.

 

You might also look at your contacts list and make sure there are no orange dots next to any of your other contacts, indicating there's an IM waiting from them.




Please note: I do not respond to requests for help via Private Message.
g4pilut
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Kudos: 939
Posts: 12934
Registered: 27-06-2011
Message 5 of 28 (9,505 Views)

Re: control/call bar not disappearing

[ Edited ]

I have 1 contact and there are no orange dots anywhere. I am presently online Top image the mouse is out of the screen. The bottom image where you see "Default View" this is where my mouse pointer is on the screen. The bar is always there. I will put in next post the image, it will not fit here must not exceed 20000 characters.

 

Janny269
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Registered: 21-02-2012
Message 6 of 28 (9,503 Views)

Re: control/call bar not disappearing

 Mouse is not on screen.

Mouse is on screen

Janny269
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Registered: 21-02-2012
Message 7 of 28 (9,496 Views)

Re: control/call bar not disappearing

Version 5.8.0.154 for Skype
Janny269
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Registered: 21-02-2012
Message 8 of 28 (9,493 Views)

Re: control/call bar not disappearing

Yes, I'm still having that same issue, since December 16th. Thanks for posting Janny269.

 

It's very frustrating that this hasn't been resolved, especially after two months.

ccastigl
Casual Adventurer
Kudos: 55
Posts: 13
Registered: 03-10-2011
Message 9 of 28 (9,487 Views)

Re: control/call bar not disappearing


Janny269 wrote:

 Mouse is not on screen.

Mouse is on screen


I'm affraid those screen grabs don't register with me.  I can't tell what they're really showing.

 

In any case, I can only think of two things that may be causing your problem.  One is that something in Windows is thinking your mouse is over the Skype window when it  isn't.  If that's the problem, it will be hard to find the cause.

 

The other possiblity is one of your Skype configuration files may have become corrupted.  I suggest you try resetting Skype's configuration using this procedure.  Maybe you'll get lucky.

 

Quit Skype.  Hold the Windows key and type r.  In the box that comes up type %appdata% <enter>.  Scroll down to find the \Skype folder and rename it something like \Skype_old.  Restart Skype.

Note:  Renaming the Skype folder will move IM and call history to the renamed folder.  They can be recovered with a few extra steps.

 


 




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
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Kudos: 939
Posts: 12934
Registered: 27-06-2011
Message 10 of 28 (9,482 Views)
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