cant make or receive video calls

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cant make or receive video calls

Hi to anyone that can help me. I am having problems making video calls.

 I only installed skype last week and answered my first video call that day with no problems.

 Now when I try to make a call, a message comes up saying 'problem with play back device'. 

 It also says there is 'no answer' even when trying the online echo/sound test service.

When someone try's to call me they get a message back saying 'your contact can only 

receive IMS'I have uninstalled skype and reinstalled the latest version of skype but the problem is still their. I have a dell laptop with windows vista, if that helps solve my problem.

Any help on this would be greatly appreciated.

Alex330
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Registered: 26-02-2012
Message 1 of 6 (640 Views)

Re: cant make or receive video calls

What do you see for Speakers settings when you go to Tools -> Options -> Audio settings?

 

When you click on the green button next to these settings, can you hear any sound?

ruwim
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Registered: 27-06-2011
Message 2 of 6 (494 Views)

Re: can't make or receive video calls

Hi ruwin, thanks for the reply. The audio settings are as follows;

 

microphone-microphone/line in(IDT high definition audio

volume-no volume

ticked box-(automatically adjust microphone settings)

 

speakers-speakers/headphones(IDT high definition audio

volume-set high

ticked box-(automatically adjust microphone settings)

 

ringing-ring on all devices

 

there was no sound when I tried the green button.

Any ideas?

 

Alex330
Novel Adventurer
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Posts: 3
Registered: 26-02-2012
Message 3 of 6 (479 Views)

Re: can't make or receive video calls

Do you have the same settings in Windows Sound Control panel?

 

Is your headset working with other Windows programs?

ruwim
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Posts: 39606
Registered: 27-06-2011
Message 4 of 6 (468 Views)

Re: cant make or receive video calls

Hi I have the same problem, it was working fine then as of yesterday i keep getting the message problem with playback :sad: iv uninstalled and reinstalled and I still have the same problem. Help anyone.

 

eveinspain1
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Registered: 28-08-2013
Message 5 of 6 (77 Views)

Re: cant make or receive video calls


eveinspain1 wrote:

Hi I have the same problem, it was working fine then as of yesterday i keep getting the message problem with playback :sad: iv uninstalled and reinstalled and I still have the same problem. Help anyone.

 


What device do you see selected as your Speakers in Tools -> Options -> Audio settings? Is there more than one option available in the selection box? Can you hear any sound when you press the test button next to this box?

ruwim
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Posts: 39606
Registered: 27-06-2011
Message 6 of 6 (76 Views)
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