What has happened?

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply
Accepted Solution

What has happened?

I had a perfectly good operating skype platform until I updated to the latest version, now all I get is a blue box with nothing contained in it except some skype clouds. At the top are 3 tabs Skype, Tools, Help. These don't take me anywhere that I know what to do or have time to learn a new language.  

 

I have uninstalled and re-installed twice now, turned the computer off and on.

 

Is someone able to advise me how I should fix this.

 

Also, can I make a request that rather than putting clients to major inconvenience that the techs behind the updates make sure that all problems are automatically fixed before the issue the updates.  

This widget could not be displayed.
Steve_H
Routine Adventurer

images.message_type_solution.altAccepted Solution

0 Kudos

Thanks ruwim, it now works. Much appreciated.

View solution in original post
Steve_H
Routine Adventurer
Kudos: 0
Posts: 15
Registered: 25-06-2012
Message 1 of 35 (1,076 Views)

Re: What has happened?

The problem is with your Internet Explorer and JavaScript.

 

Please, answer first these questions:

 

What version of Windows are you on? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6283
Posts: 42298
Registered: 27-06-2011
Message 2 of 35 (1,061 Views)

Re: What has happened?

I am using Windows & with IE9 both recently updated.

 

It is 32bit.

Steve_H
Routine Adventurer
Kudos: 0
Posts: 15
Registered: 25-06-2012
Message 3 of 35 (1,038 Views)

Re: What has happened?


Steve_H wrote:

I am using Windows & with IE9 both recently updated.

 

It is 32bit.


Try this:

 

Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

The Command Prompt window should show:

 

C:\Windows\System32>

 

If this is not the case, then in the Command Prompt type:  cd c:\windows\system32 and press Enter.

 

Type this and then press Enter:

 

regsvr32 jscript.dll

 

Next type this and press Enter:

 

regsvr32 jscript9.dll

 

After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

 

Reboot your computer.

 

Make now the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

 

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6283
Posts: 42298
Registered: 27-06-2011
Message 4 of 35 (1,023 Views)

Re: What has happened?

I am getting a reply that says regsvr32jscript.dll is not recognised as an internal or external command, operable program or batchfile

Steve_H
Routine Adventurer
Kudos: 0
Posts: 15
Registered: 25-06-2012
Message 5 of 35 (993 Views)

Re: What has happened?


Steve_H wrote:

I am getting a reply that says regsvr32jscript.dll is not recognised as an internal or external command, operable program or batchfile


Correct. regsvr32jscript.dll is not recognised as an internal or external command. However, if you type

 

regsvr32 jscript.dll

 

then this command will be recognised. A space between regsvr32 and jscript.dll makes the difference.

 

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6283
Posts: 42298
Registered: 27-06-2011
Message 6 of 35 (989 Views)

Re: What has happened?

Hi 

 

Yet that worked but now I have to sort out why IE9 is not working.

Steve_H
Routine Adventurer
Kudos: 0
Posts: 15
Registered: 25-06-2012
Message 7 of 35 (978 Views)

Re: What has happened?

What is the problem with your IE9?

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6283
Posts: 42298
Registered: 27-06-2011
Message 8 of 35 (970 Views)

Re: What has happened?

Basically, it does not work. I am trying to download the latest version from Microsoft but I get a message that I already have a later version than the one I am trying to install.

Steve_H
Routine Adventurer
Kudos: 0
Posts: 15
Registered: 25-06-2012
Message 9 of 35 (966 Views)

Re: What has happened?

In this case the best solution is to uninstall IE9. Windows will revert to the previous IE8 version and it may work.

 

http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6283
Posts: 42298
Registered: 27-06-2011
Message 10 of 35 (961 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling