I had a perfectly good operating skype platform until I updated to the latest version, now all I get is a blue box with nothing contained in it except some skype clouds. At the top are 3 tabs Skype, Tools, Help. These don't take me anywhere that I know what to do or have time to learn a new language.
I have uninstalled and re-installed twice now, turned the computer off and on.
Is someone able to advise me how I should fix this.
Also, can I make a request that rather than putting clients to major inconvenience that the techs behind the updates make sure that all problems are automatically fixed before the issue the updates.
Solved! Go to Solution.
Please, answer first these questions:
What version of Windows are you on? Is it 32-bit or 64-bit?
What is the version of Internet Explorer installed on your computer?
In Internet Explorer go to Help -> About Internet Explorer.
P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.
I am using Windows & with IE9 both recently updated.
It is 32bit.
Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.
The Command Prompt window should show:
If this is not the case, then in the Command Prompt type: cd c:\windows\system32 and press Enter.
Type this and then press Enter:
Next type this and press Enter:
After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.
Reboot your computer.
Open in your Internet Explorer (no other browser but only IE) this page:
Click on the “Simply Click This Button” button and watch the response.
I am getting a reply that says regsvr32jscript.dll is not recognised as an internal or external command, operable program or batchfile
Correct. regsvr32jscript.dll is not recognised as an internal or external command. However, if you type
then this command will be recognised. A space between regsvr32 and jscript.dll makes the difference.
Basically, it does not work. I am trying to download the latest version from Microsoft but I get a message that I already have a later version than the one I am trying to install.
In this case the best solution is to uninstall IE9. Windows will revert to the previous IE8 version and it may work.