Video not working

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Video not working

Hello,

  My video isnt working apparently. I can see my friends, however, they cant see me. I have checked webcam, and it is working fine. How can I correct this? I have a very old computer, and I am not very computer literate! Please help! Thanks

coffeemama501
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Message 1 of 8 (370 Views)

Re: Video not working

What version of Window are you running, including Service Pack?

 

What version number of Skype are you running?  Click on Help > About Skype for the version number.

 

What type webcam are you using?

 

How have you "checked webcam?"   If you click on Tools > Options > Video Settings, do you see your webcam in the Select webcam box?  Do you see your own video there?

 

When you're on a video call, do you see your own video in your picture-in-picture?




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g4pilut
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Message 2 of 8 (361 Views)

Re: Video not working

I am having the same problem and the video camera in a chat has an X through it but it will not allow me to allow video. When I check video settings, I can see myself and it appears that everything is working fine. However, when I skype, I can only see them and they cannot see me, nor can I see the picture-in-picture. I have a new version of Skype (no updates), new Windows, new webcam...  Please help!

espolisa
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Message 3 of 8 (356 Views)

Re: Video not working

What version number of Skype?  The actual version number?  Click on Help > About Skype to get it.

 

What type webcam?




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g4pilut
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Message 4 of 8 (353 Views)

Re: Video not working

Thank you for responding..dont understand what a service pack is...My webcam is a logitech, and it is new and it works..tested it through Skype. I can see my daughter when I Skype her, she can hear me, but, not see me. My picture in the lower right hand corner is frozen on my end,however, she cant see me at all. When I tested my camera through Skype, I could see myself fine and it wasnt frozen...Maybe its the service pack thing. I am computer illiterate, so that doesnt help problems..My computer is old and just had the memory upgraded to 2 GB. Is that the problem? Do I need more gigs? Thanks for your help...

coffeemama501
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Message 5 of 8 (340 Views)

Re: Video not working

More gigs of memory probably won't help.

 

If you right click on the My Computer icon on your desktop it should pop up a System Properties window.  Your Windows version and Service Pack should be listed there.  (A Service Pack is a major upgrade that Microsoft has releaed for a version of Windows.)

 

What model Logitech webcam do you have?

 

What version of Skype are you running.  The exact version number please, which you can get by clicking on Help > About Skype?

 

 




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g4pilut
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Message 6 of 8 (337 Views)

Re: Video not working

Running Windows XP..if you could explain how I can get the service pack..that may be my problem...Thanks

coffeemama501
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Message 7 of 8 (335 Views)

Re: Video not working

Does the System Properties window show no service pack at all?

 

servicepack.jpg

 

 

And once again, what model Logitech webcam are you using?

 




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g4pilut
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Message 8 of 8 (325 Views)
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