Video image is blurry

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Video image is blurry

Been using Skype daily for months.  As of yesterday the image of the person I'm speaking with  is blurry.  He installed an update  ysterday--Mac.  Are there settings somewhere I can adjust?  I'm on Windows 7 OS.

Novel Tourist
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Registered: 04-02-2012
Message 1 of 5 (4,608 Views)

Re: Video image is blurry

You might try installing the latest version of Skype,  The installer is available for download via this link:


If that doesn't help, next time you're on a call click on Call > Call Technical Info.  Copy and paste the results here.  That may shed some light on where the problem lies.


Please note: I do not respond to requests for help via Private Message.
Former Ambassador
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Message 2 of 5 (4,499 Views)

Re: Video image is blurry

[ Edited ]

This is the technical info of my call below as i am having the same problem



Conversation ObjectId=590770
Conversation identity=peter.hannen34
Premium Status=0
Host=[Removed for privacy]
BW (avg/60sec): upload=8 kBps
BW (avg/60sec): download=2 kBps

[Removed for privacy]
Identity=[Removed for privacy]
Video Status=4
Video debug (593419)=; media = 0; status = 4; error =

Sample rates=e-24000, d-8000
Packet loss=0.0% (0)
Send packet loss=0.0%/0.0%
Recv packet loss=0.0%/0.0%
Roundtrip=130 ms
NBM=audio 5000 / 20 ms video 26395 corr 0%
SessionOut=UDP (3745 packets)
SessionIn=UDP (2161 packets)
UDP status=local:Good remote:Good
CPU usage=8.9% 5.7% hicc:0
Remote UI version=0/
Video capture=Res: 320x240 Color: YUY2 Fps: 30/30 HwEnc: 0
video send stream 0 (l)=Res: 320x240 Codec: H264 (CHP/20) Bitrate: 203/211 Fps: 30/30 rFps: 100 Cap: 439 Mtu: 1311
other users's video recv=Res: 320x180 Color: UYVY Fps: 21
Res=320x180 Codec: H264 (CHP/20) Bitrate: 13 Fps: 21 Cap: 4215/60 Mtu: 154
Video Status=4
Video debug (593387)=; media = 0; status = 4; error =

Novel Adventurer
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Registered: 01-09-2013
Message 3 of 5 (1,734 Views)

Re: Video image is blurry

Check if you have a slow connection, if so.. thats the reason why the image resolution is getting lower. Also make sure you and your friend have set the properly your webcam settings, to do that just go Tools>Options>Video Settings>Webcam Settings.

Novel Adventurer
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Posts: 2
Registered: 29-08-2013
Message 4 of 5 (1,726 Views)

Re: Video image is blurry

my connections is 30mb download and 4 mb upload, and yes i have confirmed all seetings and they are correct.

Novel Adventurer
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Registered: 01-09-2013
Message 5 of 5 (1,690 Views)

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