Video call doesn't work with some people

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Video call doesn't work with some people

Me and my grandmother can hear and see eachother perfectly. But, when she's talking to her friend they can't see eachother. Could the problem be that they have different versions of skype? Ore could it be something else?

 

 

Thanks // Max

mdrane
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Re: Video call doesn't work with some people

Without more details, my guess would be that the problem lies with the friend's setup.  Different versions of Skype should not matter.




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g4pilut
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Re: Video call doesn't work with some people

I have the same problem i can make some video call with my mother in belgium and with my girlfriend in china but i cannot make video call with my little brother in belgium and with my big brother in china for information i m using samsung galaxy tab2 10.1 and skype is updated at each new update but my brothers are using computer ( my mother too) and my little brother is using skype4.1 version i don't know for the other thanks to answer and maybe help us to fix the problem
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zenrith1
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Re: Video call doesn't work with some people

For g4pilut when you say *the problem lies with the friend's setup* what kind of setup should come the problem like that i should to my friend's and family to fix the problem
Thank yo for answer
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zenrith1
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Re: Video call doesn't work with some people

First, I recommend that everyone update to the latest version of Skype.  Version 4.1, for example, is oooooold.   Your family on PC's can update to the current version with this link:

 

http://www.skype.com/go/getskype-full

 

But the problem could lie elsewhere too.  You can't do this from your Android tablet, but next time you're on a call with one of your family members who's on a PC and you're seeing the problem, get them to click on Call > Call Technical Info.  If they can copy that text, send it to you, and you post it here, that may shed some light on where the problem lies.   Or maybe then can just copy and paste it in this thread themselves....

 

BTW, do you have a PC or a Mac available with Skype installed?   It would be worthwhile to make sure the Android version of Skype on your Galaxy isn't part of the problem.




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g4pilut
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