Video Message Not Playing - Error

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Video Message Not Playing - Error

I'm receiving the following message when I try to view a video message:

 

Oops, something went wrong. Please try again, or get in touch if you need help.

 

How can I fix this? Or how can I pull up the video message on Skype mobile? Or is there a way to pull up skype video messages online?

juliadowns
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 16-06-2013
Message 1 of 2 (1,033 Views)

Re: Video Message Not Playing - Error

Do you have any security software installed on the computer?

 

Try Below:

 

Reset IE.

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

winkey1.png

 

Type: iexplore.exe and press Enter

 

In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.

Mark Delete personal settings >> OK >> restart.

 

Please Run the Cleaning Manager Utility

 

Press WinKey + R to open the Run window

 

type: cleanmgr tuneup and press Enter

select the Temp Internet Files boxes and click OK, then Click Delete files.

 

Now Check Proxy settings

 

In Internet Explorer, Go to, Tools >> Internet Options... >> Connections>> Lan settings , Use a proxy server... if it had been ticked, then... Remove that check. Make sure automatically detect settings is enabled. (Marked)

 

ieproxy.PNG

Regards,
Tamim
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Tamim
Super Aviator
Kudos: 6180
Posts: 32360
Registered: 27-09-2011
Message 2 of 2 (1,030 Views)
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