Video Message Not Playing - Error

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Video Message Not Playing - Error

I'm receiving the following message when I try to view a video message:


Oops, something went wrong. Please try again, or get in touch if you need help.


How can I fix this? Or how can I pull up the video message on Skype mobile? Or is there a way to pull up skype video messages online?

Novel Adventurer
Kudos: 0
Posts: 2
Registered: 16-06-2013
Message 1 of 2 (1,302 Views)

Re: Video Message Not Playing - Error

Do you have any security software installed on the computer?


Try Below:


Reset IE.


Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)




Type: iexplore.exe and press Enter


In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.

Mark Delete personal settings >> OK >> restart.


Please Run the Cleaning Manager Utility


Press WinKey + R to open the Run window


type: cleanmgr tuneup and press Enter

select the Temp Internet Files boxes and click OK, then Click Delete files.


Now Check Proxy settings


In Internet Explorer, Go to, Tools >> Internet Options... >> Connections>> Lan settings , Use a proxy server... if it had been ticked, then... Remove that check. Make sure automatically detect settings is enabled. (Marked)



Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

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Super Aviator
Kudos: 4371
Posts: 32360
Registered: 27-09-2011
Message 2 of 2 (1,299 Views)

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