Unable to sign in

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Unable to sign in

I have just encounted a problem trying to sign in to Skype on Windows Vista. Never had this prob;lem before and I have been using skype for years now. No changes were made to my computer. I signed in last on Thursday the 7th of October. This morning I try to sign in and I get the message "Skype can not connect" Obviously Internet is fine as I am sending this post. 

BobGP383
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 11-10-2011
Message 1 of 4 (462 Views)

Re: Unable to sign in


BobGP383 wrote:

I have just encounted a problem trying to sign in to Skype on Windows Vista. Never had this prob;lem before and I have been using skype for years now. No changes were made to my computer. I signed in last on Thursday the 7th of October. This morning I try to sign in and I get the message "Skype can not connect" Obviously Internet is fine as I am sending this post. 


Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... , what happens?

 

If you see a message box that contains a connect button, please click on the connect button.

 

If the page fails to display, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 does NOT solve the problem:

 

Please install the normal version using the instructions below:

 

You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe

Please do NOT remove what you already have installed, simply, install over.

 

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
Aviator
Kudos: 578
Posts: 12505
Registered: 27-06-2011
Message 2 of 4 (366 Views)

Re: Unable to sign in

Thanks, seems to have fixed itself after restarting skype four times..lol
BobGP383
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 11-10-2011
Message 3 of 4 (361 Views)

Re: Unable to sign in


BobGP383 wrote:
Thanks, seems to have fixed itself after restarting skype four times..lol


You are very welcome. Glad to help.

TheUberOverLord
Aviator
Kudos: 578
Posts: 12505
Registered: 27-06-2011
Message 4 of 4 (359 Views)
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