Unable to install

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Unable to install

I received an email from the Messenger Team advising they are discontinuing Messenger Service and I need to download Skype. On my old computer I did belong to Skype and when I bought a new computer the files were transferred, so Skype showed on this new one, though I have not used it for a long time. When I tried to download the new Skype, it would not download because an older version was detected. I went to my Control Panel and tried to remove Skype through Windows 7 Programs and Features. It would not uninstall and advised me to contact my administrator. Well, I am my own administrator... I deleted Skype 4.2 manually and went into the registry and removed all "Skype" entries. Skype no longer shows in Program and Features, but when I tried to download Skype again today, it wouldn't install because it said I have an older incompatible version installed. Could anyone suggest how I could correct this problem? Thank you for your consideration. - Mitch

mitch7bond
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Message 1 of 10 (1,816 Views)

Re: Unable to install

Try the installer via this link to see if it works for you:

 

http://download.skype.com/msi/SkypeSetup_6.1.0.129.msi




Please note: I do not respond to requests for help via Private Message.
g4pilut
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Message 2 of 10 (1,792 Views)

Re: Unable to install

Try removing the Skype program entries using Windows Installer CleanUp Utility (msicuu2.exe), perform all the steps with Admin rights...(Run as administrator)
msicuu2.exe Download Link:
https://skydrive.live.com/redir?resid=67FA7F4ED75C5D95!46621

Now try installing latest Skype with this link:
http://www.skype.com/go/getskype-full

 

You can also Add another administrator account and try login in with this account and then run the Full installer with ADMIN rights.

 

Right click the "SkypeSetupFull.exe" and select "Run as administrator"

 

Then, log off and switch back to your normal user account.

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Message 3 of 10 (1,778 Views)

Re: Unable to install

Thank you for your kind response. I tried your suggestion. I get the same messages, as when I try to install from the full version:

 

First Error Message

The older version of Skype 6.1 cannot be removed. Contact your technical support group.

Second Error Message

Installing Skype failed: code 1603 A fatal error occurred during installation.

 

Mitch

mitch7bond
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Message 4 of 10 (1,763 Views)

Re: Unable to install

You can also try Portable Version of Skype
http://portableapps.com/apps/internet/skype_portable

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Message 5 of 10 (1,759 Views)

Re: Unable to install

Thank you for your suggestion. I installed the Windows Installer Clean Up and ran it as administrator. It brought up all installed products, but Skype is not listed there. Any addtional suggestions to help me on this site would be most welcomed. Thank you to everyone. - Mitch

mitch7bond
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Message 6 of 10 (1,754 Views)

Re: Unable to install

Have you already tried Portable version?

 

You can also Add another administrator account and try login in with this account and then run the Full installer with ADMIN rights.

 

http://www.skype.com/go/getskype-full

 

Right click the "SkypeSetupFull.exe" and select "Run as administrator"

 

Then, log off and switch back to your normal user account.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 7 of 10 (1,748 Views)

Re: Unable to install

Thank you very much for your advice! The portable version downloaded and installed without a problem! Very good! Thank you, again and again! - Mitch :bigsmile:

mitch7bond
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Registered: 25-01-2013
Message 8 of 10 (1,742 Views)

Re: Unable to install

You're welcome.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
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Registered: 27-09-2011
Message 9 of 10 (1,738 Views)

Re: Unable to install

nothing works

darrellkarjala
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Registered: 27-02-2013
Message 10 of 10 (969 Views)
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