Unable to hear other person

Welcome To get started please read our short introduction.
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving

Unable to hear other person

Whenever I call someone I can't hear them--video or normal calling, they can hear/see me and I can see them, but for some reason I can't actually hear them at all. I checked my microphone and speakers are fine, just for some reason Skype doesn't let me hear the incoming caller. Advice?

Novel Tourist
Kudos: 0
Posts: 1
Registered: 30-11-2011
Message 1 of 4 (6,951 Views)

Re: Unable to hear other person

In Skype go to Tools -> Options -> Audio settings. What volume level is set for Speakers? Can you hear any sound when you press the green button?

Community Ambassador
Community Ambassador icon
Kudos: 5777
Posts: 62943
Registered: 27-06-2011
Message 2 of 4 (6,815 Views)

Re: Unable to hear other person

I can not hear the person (contact) who is video calling me.  They can hear me; but, my computer "SCREAMS" a very high pictch sound unless I turn off my computer volume totally to 0!  But, I still can't hear them!  What can I do to correct this problem?

Novel Tourist
Kudos: 0
Posts: 1
Registered: 06-09-2012
Message 3 of 4 (6,112 Views)

Re: Unable to hear other person

This procedure may help some of you unable to hear incoming call when

everything else seems OK.

From initial Skype screen, refer to toolbar:-


Click on 'call'

In the drop-down list click 'audio settings'

In the section called'speakers volume' there may be a choice of several

options - select 'high definition audio device'

This should correct the problem of not hearing incoming calls.

good luck - UlliA

Novel Adventurer
Kudos: 0
Posts: 2
Registered: 26-12-2012
Message 4 of 4 (5,521 Views)

© 2016 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling