Unable to connect - blue circle just continues spi...

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Unable to connect - blue circle just continues spinning without any error

Hi there

 

When I try to logon to skype, the blue circle just spins without any error message. this continues until I force close.

 

I have tried the following:

1. Uninstall, delete from %appdata% & registry, reinstall (5.:cool:

2. Disabled firewall

3. tried with multiple accounts, even a fake account, suggesting its not connecting at all.

4. Enabled compatibility mode

 

The event log does not have any error messages at all. Unable to see anything I can troubleshoot with.

 

Im running windows 7 with Skype 5.8

 

Appreciate any help, am out of ideas.

 

Thanks, Brett

giggsy11
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Message 1 of 12 (2,245 Views)

Re: Unable to connect - blue circle just continues spinning without any error

What do you see if you open this link in Internet Explorer:

 

https://apps.skype.com/home/

 

Note:  For this test it has to be IE, even if you don't use IE as your usual browser.

 




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g4pilut
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Message 2 of 12 (2,230 Views)

Re: Unable to connect - blue circle just continues spinning without any error

I have the exact same problem. When I tried going to that page in internet explorer, the blue circle spun for a second then directed me to a page titled "Now Video Call Everyone on Facebook"

zachoooo
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Message 3 of 12 (2,222 Views)

Re: Unable to connect - blue circle just continues spinning without any error

Anybody have any ideas?

zachoooo
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Message 4 of 12 (2,201 Views)

Re: Unable to connect - blue circle just continues spinning without any error

What are the symptoms when you try to signin to Skype?  Are you getting the spinning circle forever?




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g4pilut
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Message 5 of 12 (2,198 Views)

Re: Unable to connect - blue circle just continues spinning without any error

I am having a similar problem. I try to make a phone call, which I do several times a day, and it just says cannot connect, no ringing, no other message. I tried several phone numbers including my own and got the same response. I need to get help right away.

sharonnoble2
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Message 6 of 12 (2,194 Views)

Re: Unable to connect - blue circle just continues spinning without any error

Yep, spinning circle forever.

zachoooo
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Message 7 of 12 (2,191 Views)

Re: Unable to connect - blue circle just continues spinning without any error


sharonnoble2 wrote:

I am having a similar problem. I try to make a phone call, which I do several times a day, and it just says cannot connect, no ringing, no other message. I tried several phone numbers including my own and got the same response. I need to get help right away.


Are you having a problem actually signing in to Skype, or in making a phone call once you're signed in?




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g4pilut
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Message 8 of 12 (2,188 Views)

Re: Unable to connect - blue circle just continues spinning without any error

Do you know how to fix our problem?

zachoooo
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Message 9 of 12 (2,181 Views)

Re: Unable to connect - blue circle just continues spinning without any error

[ Edited ]

I don't know anything for 100% certain, but I can make some suggestions that may help.  One problem is that "our" problem may not be exactly the same.  It's often better to start your own thread with your specific details when looking for help.

 

In your case, what version of Skype are you running?  Click on Help > About Skype for the specific version number.

 

What anti-virus / firewall?

 

Have you tried, as the original poster said he did, deleting (or renaming) the Skype folder in appdata?

 

 

 

 




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g4pilut
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