Stuck on blue loading screen?

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Stuck on blue loading screen?

Hi there, for some reason i can't login to skype anymore it just keeps stuck on a blue loading screen (Check attachment).

What I have done for now:
- Updated to newest version

- Reinstalled

- Rebooted

- CCleaner scan

- Antivirus scan

- Etc.


Any ideas what I could do now?

Regards,

~kap

kap9530
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Message 1 of 16 (10,304 Views)

Re: Stuck on blue loading screen?

Oh yea, I forgot to say, the application isn't stuck at all. I checked Task manager.

kap9530
Casual Adventurer
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Registered: 03-08-2012
Message 2 of 16 (10,299 Views)

Re: Stuck on blue loading screen?

The same has happened to me.  This must be a major problem for them and they obviously didn't do the necessary software checks before roll-out.  I am stuck and cannot access my contacts.  No-one has replied to my enquiry, I am not pleased with their customer service and there is no 'contact us' on the website - bad or what!

 

chris-hanson
Novel Adventurer
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Registered: 03-08-2012
Message 3 of 16 (10,296 Views)

Re: Stuck on blue loading screen?

You know what I totally agree. When i uninstalled Skype, the first thing that happend was a popup window to Skypes homepage telling me if I have any troubles they would gladly HELP!.............

 

kap9530
Casual Adventurer
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Posts: 5
Registered: 03-08-2012
Message 4 of 16 (10,294 Views)

Re: Stuck on blue loading screen?


kap9530 wrote:

Hi there, for some reason i can't login to skype anymore it just keeps stuck on a blue loading screen (Check attachment).

What I have done for now:
- Updated to newest version

- Reinstalled

- Rebooted

- CCleaner scan

- Antivirus scan

- Etc.


Any ideas what I could do now?

Regards,

~kap


Please answer all of the following diagnostic questions in your very next reply:

 

What is the version of Skype program you are on now?
Are you running the 32-bit or 64-bit version of Windows?
Which version of Internet Explorer installed on your PC?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6068
Posts: 32360
Registered: 27-09-2011
Message 5 of 16 (10,287 Views)

Re: Stuck on blue loading screen?

- Internet explorer 8
- 64 bit
- The newest skype version.. I just reinstalled and updated. I thinks it's called 5.10
kap9530
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 03-08-2012
Message 6 of 16 (10,283 Views)

Re: Stuck on blue loading screen?


kap9530 wrote:
- Internet explorer 8
- 64 bit
- The newest skype version.. I just reinstalled and updated. I thinks it's called 5.10

You may need to register vbscript.dll and jscript.dll

 

a)     Click Start.

b)     In the search box type cmd

c)     Right click and select Run as administrator.

d)     Type the following commands and press ENTER.

 

cd..

cd SysWOW64

regsvr32 jscript.dll

regsvr32 vbscript.dll

 

Restart your PC. 

Now try running Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6068
Posts: 32360
Registered: 27-09-2011
Message 7 of 16 (10,278 Views)

Re: Stuck on blue loading screen?

Didn't try your solution but now my Skype seems to be working fine for some reason? I haven't restarted yet. Instead of using a shortcut i used the direct .exe from the Skype folder. That seemed to work for me for some reason..... I'll report back if the error comes back.
kap9530
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 03-08-2012
Message 8 of 16 (10,268 Views)

Re: Stuck on blue loading screen?

Many thanks for the reply but I still need help.  Maybe there is a post for this but I am spending too much time navigating!  I am stuck on My Account page.  When I log in I am presented with My Account and can't get any further.  All i can do is edit profile, email and password.  Any suggestions?

 

chris-hanson
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 03-08-2012
Message 9 of 16 (10,267 Views)

Re: Stuck on blue loading screen?


chris-hanson wrote:

Many thanks for the reply but I still need help.  Maybe there is a post for this but I am spending too much time navigating!  I am stuck on My Account page.  When I log in I am presented with My Account and can't get any further.  All i can do is edit profile, email and password.  Any suggestions? 


Please see:

 

http://community.skype.com/t5/Windows/Skype-App-Account-Page/td-p/399573

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6068
Posts: 32360
Registered: 27-09-2011
Message 10 of 16 (10,262 Views)
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