Skype won't open or uninstall

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Skype won't open or uninstall

I am completely unable to open up skype. It doesn't matter if I click the shortcut, or go directly to programs...

So I tried uninstalling it and I keep getting error messages.

First off, even though skype isn't open, I get this popup:

skype 1.jpg

I've tried both options and both still fail.

Then after that, I get this message:

skype 2.jpg

And hitting retry doesn't do any good because I just get sent in a circle of not having sufficient privileges and hitting retry.

Anyone able to help me?

 

zohbugg
Novel Adventurer
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Posts: 3
Registered: 10-08-2012
Message 1 of 29 (10,533 Views)

Re: Skype won't open or uninstall

Try disabling the Skype Update service.

 

Click Start >> Run >> Type services.msc /s

Scroll down and Right click on the Skype Updater and click on Properties and in the Startup type box select Disabled. Click Apply and OK.

 

Restart your computer.

 

Try to start your Windows in "Safe mode".
- repeatedly tap F8 as you boot.

 

Now try to uninstall the Skype program from Control Panel.

 

 

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

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Tamim
Super Aviator
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Registered: 27-09-2011
Message 2 of 29 (10,518 Views)

Re: Skype won't open or uninstall

So tried uninstalling it in safe mode like you said but got this message

uninstaller.jpg

But I tried not in safe mode and it uninstalled without a hitch! Thank you.

So do you think it's safe to re-download skype?

zohbugg
Novel Adventurer
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Registered: 10-08-2012
Message 3 of 29 (10,500 Views)

Re: Skype won't open or uninstall

[ Edited ]

Yes. Safe mode does not load the windows installer service. Are you disabled the skype update service? Uninstall skype from control panel first in Normal mode. Then redownload skype with this link:

 

http://www.skype.com/go/downloading-business

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
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Posts: 32360
Registered: 27-09-2011
Message 4 of 29 (10,495 Views)

Re: Skype won't open or uninstall

Yes, I disabled the skype update service, which allowed me to uninstall skype.

Reinstalled skype and am having no problems.

Thank you so much.

zohbugg
Novel Adventurer
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Posts: 3
Registered: 10-08-2012
Message 5 of 29 (10,459 Views)

Re: Skype won't open or uninstall

You are very welcome and thanks for the feedback.
Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6183
Posts: 32360
Registered: 27-09-2011
Message 6 of 29 (10,456 Views)

Re: Skype won't open or uninstall

cant see where contacts are, or cant accept requests

angelmarie
Novel Tourist
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Registered: 16-08-2012
Message 7 of 29 (10,430 Views)

Re: Skype won't open or uninstall

download and install skype with this link:
http://www.skype.com/go/downloading-business
Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6183
Posts: 32360
Registered: 27-09-2011
Message 8 of 29 (10,425 Views)

Re: Skype won't open or uninstall

im having the same problems but evertime I try to open or close my skype I get error code 2503 and 2502
mike19033
Casual Adventurer
Kudos: 0
Posts: 8
Registered: 16-08-2012
Message 9 of 29 (10,284 Views)

Re: Skype won't open or uninstall

[ Edited ]

mike19033 wrote:
im having the same problems but evertime I try to open or close my skype I get error code 2503 and 2502

Click Start >> Run >> Type %windir%


Right click on installer folder and select properties

Click on security tab.

Make sure the everyone group has read and execute, list folder contents, and read set to allow.

 

permissions3.PNG

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6183
Posts: 32360
Registered: 27-09-2011
Message 10 of 29 (10,269 Views)
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