Skype stops working after 20 minutes

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Skype stops working after 20 minutes

Does anyone have experienced audio issues on Skype after 20 minutes of call?
It's not random, I'm using a PC and every time after 20 minutes of call I can't understand a word of my contact because I hear robotic and slow motion voice.

Here it's a screenshot at the beginning of my call:

 



 

 

and here it's a screenshot at 20 minutes of call:

 

 

 

 

As you can see, at the beginning of the call, the field "Recv packet loss" is populated with 0.0%/0.0% and the field "SessionIn" with DIRECT_TCP.
At the end of the call, "Recv packet loss" is populated with 39.9%/206.1% and "SessionIn" with UDP.
Furthermore, the field "Problems" at the end of the call is populated with "UNRECV_COMMS".

Any clue what the problem could be with Skype?

Thank you

CelloBass
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Message 1 of 22 (2,450 Views)

Re: Skype stops working after 20 minutes

This can have several reasons. Starting from software, over your hardware router to your and your call partner's internet connection.
Let's start at the beginning: Are you using the latest Skype version on both ends?

Keep your Skype up to date
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Claudius
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Message 2 of 22 (2,440 Views)

Re: Skype stops working after 20 minutes

Yes I'm sure we're running the latest version of Skype.
I use Skype with different people and my call partners have never experienced anything like this, I'm the only one with this problem so I think the problem is by my side.
I always use Skype to call overseas.
CelloBass
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Message 3 of 22 (2,437 Views)

Re: Skype stops working after 20 minutes

I’m not saying that this is the reason for the problems which you are experiencing but the
screenshots of the Technical Call Info show Skype version 5.1.0.112. This is definitely not the last version.

ruwim
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Message 4 of 22 (2,433 Views)

Re: Skype stops working after 20 minutes

[ Edited ]

Mmm why the about section says "Your version is up to date"?

I'm trying to download another version of Skype. I'll get back to you as soon as I call one of my friends!

CelloBass
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Message 5 of 22 (2,424 Views)

Re: Skype stops working after 20 minutes

The latest full version is 5.3.0.120.  If you haven't found it already you can get the full installer here:  http://www.skype.com/go/getskype-full

 

 

 




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g4pilut
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Message 6 of 22 (2,410 Views)

Re: Skype stops working after 20 minutes

there are indeed cases where skype will say that you already have the most updated version, even the one you are using is not. Not sure if this is a bug or just isolated instances. Just download the latest version of Skype from the link provided by g4pilut. :happy:


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Primemover
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Message 7 of 22 (2,407 Views)

Re: Skype stops working after 20 minutes

Having said all that, I agree with ruwim's thought that updating to the latest version won't fix this particular problem.  Maybe a miracle will happen....




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g4pilut
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Message 8 of 22 (2,403 Views)

Re: Skype stops working after 20 minutes

G-D makes miracles - NOT skype  :smileyhappy:

adamharris007
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Message 9 of 22 (2,392 Views)

Re: Skype stops working after 20 minutes

is it possible to bypass your router and connect to ISP modem directly with Ethernet cable?  (it could save considerable troubleshooting time if we could isolate the issue to be related to your router)

 

I would also suggest that both ends should run the test here h t t p://pingtest.net/ and report back here with the results obtained -- note that sometimes 'more telling' results can be obtained by picking a test server that is geographically close to the contact that you are trying to Skype

Regards,
Neil
Neil
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Message 10 of 22 (2,381 Views)
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