Skype sign in problems...

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Skype sign in problems...

I have been trying to sign in to skype for about 2 months on my PC but i just get the following message: "Sorry, we didn't recognize your sign-in details. Please check your Skype Name and password, then try again." However I can sign in fine on my laptop but just not on my PC, it used to work fine. I have made several other accounts and everyone of them is the same.

What I have tried:

 

  • Uninstalling & Reinstalling
  • Deleting the Shared.XML file
  • Running as Administrator
  • Disabling my Firewall just to check

I just cannot work it out, can anybody help?

WB8
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Message 1 of 16 (316 Views)

Re: Skype sign in problems...

What Antivirus security application is installed on your computer?

ruwim
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Message 2 of 16 (290 Views)

Re: Skype sign in problems...

Avast
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WB8
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Message 3 of 16 (284 Views)

Re: Skype sign in problems...

Try to uninstall the currently installed version and install the older 6.1.0.129 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.1.0.129.msi

 

After installing this version, make sure to disable the Automatic updates:

 

Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates

ruwim
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Message 4 of 16 (279 Views)

Re: Skype sign in problems...

[ Edited ]

Just uninstalled and reinstalled that version, however there is no "Options" under "Tools", just "Connection options."

WB8
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Message 5 of 16 (271 Views)

Re: Skype sign in problems...

You are not yet signed in to Skype. You are still on the login screen.

ruwim
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Message 6 of 16 (261 Views)

Re: Skype sign in problems...

I know but I cannot get past the login screen, it's been that way for a few months. I can login fine on my laptop just no my pc
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WB8
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Message 7 of 16 (254 Views)

Re: Skype sign in problems...

Are you still seeing the same message: "Sorry, we didn't recognize your sign-in details."?

ruwim
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Message 8 of 16 (252 Views)

Re: Skype sign in problems...

Yeah it's still the same
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WB8
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Message 9 of 16 (249 Views)

Re: Skype sign in problems...

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

 

Can you login to your account on Skype.com using your Internet Explorer?

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

ruwim
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