Skype shows white screen when I start it

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Skype shows white screen when I start it

Good evening.

So, today I decided to download new skype version (5.0 I guess). I installed this, but when I start skype, it shows white screen. I don't know why I need a solution. :speechless: When I was using older skype version everything was fine (except one fact - adding contact was impossible because skype can't load any contacts I'm searching).

I'm so sorry for my bad english, but I really need to solve this problem. :sad:

cafreeja
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 09-08-2011
Message 1 of 18 (16,281 Views)

Re: Skype shows white screen when I start it

Please try to install this over what you currently have: http://skype.com/go/getskype-full

TheUberOverLord
Aviator
Kudos: 500
Posts: 12505
Registered: 27-06-2011
Message 2 of 18 (16,005 Views)

Re: Skype shows white screen when I start it

still have a problem.. ;//
cafreeja
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 09-08-2011
Message 3 of 18 (16,002 Views)

Re: Skype shows white screen when I start it

Stop Skype.

 

Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.


Using your Windows Control Panel do:

 

Internet Options -> Delete key -> Delete key

 

Start Skype.

TheUberOverLord
Aviator
Kudos: 500
Posts: 12505
Registered: 27-06-2011
Message 4 of 18 (16,000 Views)

Re: Skype shows white screen when I start it

I can't find Delete key button
cafreeja
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 09-08-2011
Message 5 of 18 (15,996 Views)

Re: Skype shows white screen when I start it

It's on the general tab of the Internet Options.

TheUberOverLord
Aviator
Kudos: 500
Posts: 12505
Registered: 27-06-2011
Message 6 of 18 (15,991 Views)

Re: Skype shows white screen when I start it

and I can't find "automatically detect settings"... :sad:

maybe you're using other windows? because I'm using windows XP 2000 

cafreeja
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 09-08-2011
Message 7 of 18 (15,990 Views)

Re: Skype shows white screen when I start it

There is no such thing as XP 2000, if you are on Windows 2000 then you will need to run an older release such as this: http://download.oldapps.com/Skype/SkypeSetup_5.0.0.156.exe

TheUberOverLord
Aviator
Kudos: 500
Posts: 12505
Registered: 27-06-2011
Message 8 of 18 (15,984 Views)

Re: Skype shows white screen when I start it

I have the same problem, I am running Skype on Windows 7 on an Acer laptop (Aspire 573:cool: Skype worked fine until a few weeks ago when I try to open it the window displays nothing but a white (or sometimes black) screen. It used to be only the 'search for people' that did this but now it is the main login window too. Skype does seem to be working normaly in safe mode.

talpeleghaifa
Novel Tourist
Kudos: 0
Posts: 1
Registered: 16-08-2011
Message 9 of 18 (15,951 Views)

Re: Skype shows white screen when I start it

 

please visit the link pasted below for basic troubleshooting procedures that may help resolve or fix the problems you are experiencing;

 

Skype Problems Troubleshooting Procedures (Windows)

 

When you reply to this post, please also specify the actions you have taken, any progress or any noticeable differences, or any information or observation that you feel is important or related to the issue, so other users can advise or assist you further.



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Primemover
Power User
Kudos: 1639
Posts: 7306
Registered: 27-06-2011
Message 10 of 18 (15,944 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling