Skype keeps crashing

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Accepted Solution

Skype keeps crashing

Hi, I have been having problems with my Skype just suddenly disappearing after being on a video call for 4 minutes or less. I am getting very frustrated. I have checked for updates (I currently have version 5.5), I have uninstalled and reinstalled, deleted the .xml thing in the folder; I dont know what to do anymore.......Help please?

Primemover
Power User

Accepted Solution

 please visit the link pasted below for basic troubleshooting procedures that may help resolve or fix the problems you are experiencing;

 

Skype Problems Troubleshooting Procedures (Windows)

 

When you reply to this post, please also specify the actions you have taken, any progress or any noticeable differences, or any information or observation that you feel is important or related to the issue, so other users can advise or assist you further.



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undeadgoddess
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Message 1 of 12 (5,753 Views)

Re: Skype keeps crashing

ONTOP OF THAT my contact at the other end of the call keeps freezing.......this new skype SUCKS......and it just disconnected and wont let me sign back in URGH!!!!!!!!!!!!!!!! how do i get the old skype back!!! NEVER had these troubles before!!

undeadgoddess
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Message 2 of 12 (5,422 Views)

Re: Skype keeps crashing

 please visit the link pasted below for basic troubleshooting procedures that may help resolve or fix the problems you are experiencing;

 

Skype Problems Troubleshooting Procedures (Windows)

 

When you reply to this post, please also specify the actions you have taken, any progress or any noticeable differences, or any information or observation that you feel is important or related to the issue, so other users can advise or assist you further.





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Primemover
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Message 3 of 12 (5,418 Views)

Re: Skype keeps crashing

so...... i tried "cleaning skype folders/files part a/b, first deleted 'shared.xml' restarted and then deleted the '-temp- files (I had 208 '-temp' files yipes :S). So I am hoping this worked.......will post back......

didnt work.........gonna try loading an older version

undeadgoddess
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Message 4 of 12 (5,410 Views)

Re: Skype keeps crashing

older version is working perfect!! thank u!!

undeadgoddess
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Message 5 of 12 (5,405 Views)

Re: Skype keeps crashing

 

nice to hear that but just again would like to remind you that using an older version could only be a temporary solution.  hope the next Skype updates would fix the issues you are experiencing.  :happy:

 




IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Primemover
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Message 6 of 12 (5,403 Views)

Re: Skype keeps crashing

I hope so too!!! Thanks so much hun for helping me!! <3

undeadgoddess
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Message 7 of 12 (5,398 Views)

Re: Skype keeps crashing

you're welcome, Undeadgoddess.  :happy:

 

 



IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 


Primemover
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Message 8 of 12 (5,395 Views)

Re: Skype keeps crashing

Here are two error messages that I've got:

 

Fault bucket -2038547023.

For more information, see Help and Support Center at microsoft....

 

-----------

 

Faulting application Skype.exe, version 5.5.0.114, faulting module unknown, version 0.0.0.0, fault address 0x00000204.

For more information, see Help and Support Center at microsoft....

 

 

gb_spew
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Message 9 of 12 (5,254 Views)

Re: Skype keeps crashing


gb_spew wrote:

Here are two error messages that I've got:

 

Fault bucket -2038547023.

For more information, see Help and Support Center at microsoft....

 

-----------

 

Faulting application Skype.exe, version 5.5.0.114, faulting module unknown, version 0.0.0.0, fault address 0x00000204.

For more information, see Help and Support Center at microsoft....

 

 



Fault bucket errors generally have to do with memory problems, including problems with RAM, please run this to test if your RAM maybe bad: http://oca.microsoft.com/en/windiag.asp

TheUberOverLord
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