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Skype keeps crashing after July 2012 Windows 7 Update - Help

Ever since last weeks Windows update, my Skype keeps crashing shortly after logging on (if I even get that far).  I have tried all the suggested solutions from both the Skype forums as well as from just a Google search.  To wit, I have:

  • Uninstalled and reinstalled Skype at least 3 times to no avail.
  • Gone through the "Run>%appdata%" and changed and/or deleted the shared files (as well as every other type of file) at least 3 times to no avail.
  • Checked the "compatability" settings to no avail.
  • Installed "beta" versions of Skype to no avail.
  • Rebooted my system more times than I can remember to no avail.

Is anyone else having this problem and have they found a solution?  I rely on Skype to communicate with a number of off site offices numerous times a day and not having it work is not acceptable.

Thanks.

sdg1010
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Message 1 of 24 (1,273 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

Having the same problem..  

 

would like to add something but you've covered everything. 

 

I remember when skpe use to work with every camera and lower bit rates. Now it doesn't work worth a **bleep** at all. Of course I started having problems right after I upgraded to a Pro membership. Now I paid for something THAT DOESNT WORK!!!

dundee1_dm
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Message 2 of 24 (1,265 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for any recent error messages with timestamp corresponding to Skype crash. You may copy and paste here the text from the General tab.

ruwim
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Message 3 of 24 (1,263 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

This exact same thing is happening to me. I have also tried all the above solutions. I also attempted to downgrade skype to previous legacy versions. Nothing has worked.

 

If this doesn't get fixed soon I'm going to recomend switching my whole development team over to a different chat client. 

rfrink
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Message 4 of 24 (1,261 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

Faulting application name: Skype.exe, version: 5.10.0.115, time stamp: 0x4ff2e373
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x746e696f
Faulting process id: 0x1a74
Faulting application start time: 0x01cd636068716dcb
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: c3920efa-cf53-11e1-80eb-74de2b99d0b4

rfrink
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Message 5 of 24 (1,252 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

There were a ton of them.  Here are a few:

-System
  
-Provider
   [ Name]Application Error
  
-EventID1000
   [ Qualifiers]0
  
 Level2
  
 Task100
  
 Keywords0x80000000000000
  
-TimeCreated
   [ SystemTime]2012-07-16T14:26:36.000000000Z
  
 EventRecordID45082
  
 ChannelApplication
  
 ComputerStephenG-PC
  
 Security
-EventData
   Skype.exe
   5.10.0.115
   4ff2e373
   unknown
   0.0.0.0
   00000000
   c0000005
   0000001d
   22b8
   01cd635efeacfc50
   C:\Program Files (x86)\Skype\Phone\Skype.exe
   unknown
 
-System
  
-Provider
   [ Name]NetBT
  
-EventID4319
   [ Qualifiers]49152
  
 Level2
  
 Task0
  
 Keywords0x80000000000000
  
-TimeCreated
   [ SystemTime]2012-07-16T14:47:18.645044100Z
  
 EventRecordID110091
  
 ChannelSystem
  
 ComputerStephenG-PC
  
 Security
-EventData
    
   000000000100320000000000DF1000C0050100008C01A8C003000000000000000000000000000000

Binary data:

In Words

0000: 00000000 00320001 00000000 C00010DF
0008: 00000105 C0A8018C 00000003 00000000 0010: 00000000 00000000  

In Bytes

0000: 00 00 00 00 01 00 32 00   ......2. 0008: 00 00 00 00 DF 10 00 C0   ....ß..À 0010: 05 01 00 00 8C 01 A8 C0   ....Œ.¨À 0018: 03 00 00 00 00 00 00 00   ........ 0020: 00 00 00 00 00 00 00 00   ........

  

3f8f4215-cf52-11e1-add7-782bcbf04b7e

 

 

sdg1010
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Message 6 of 24 (1,249 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

My apologies, I just realized you wanted the "General View"

Error Message Example 1:

Log Name:      System Source:        NetBT Date:          7/16/2012 10:47:18 AM Event ID:      4319 Task Category: None Level:         Error Keywords:      Classic User:          N/A Computer:      StephenG-PC Description: A duplicate name has been detected on the TCP network.  The IP address of the computer that sent the message is in the data. Use nbtstat -n in a command window to see which name is in the Conflict state. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="NetBT" />     <EventID Qualifiers="49152">4319</EventID>     <Level>2</Level>     <Task>0</Task>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2012-07-16T14:47:18.645044100Z" />     <EventRecordID>110091</EventRecordID>     <Channel>System</Channel>     <Computer>StephenG-PC</Computer>     <Security />   </System>   <EventData>     <Data>     </Data>     <Binary>000000000100320000000000DF1000C0050100008C01A8C003000000000000000000000000000000</Binary>   </EventData> </Event>

 

Error Message Example 2:

Log Name:      Application Source:        Application Error Date:          7/16/2012 10:26:36 AM Event ID:      1000 Task Category: (100) Level:         Error Keywords:      Classic User:          N/A Computer:      StephenG-PC Description: Faulting application name: Skype.exe, version: 5.10.0.115, time stamp: 0x4ff2e373 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000001d Faulting process id: 0x22b8 Faulting application start time: 0x01cd635efeacfc50 Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe Faulting module path: unknown Report Id: 3f8f4215-cf52-11e1-add7-782bcbf04b7e Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="Application Error" />     <EventID Qualifiers="0">1000</EventID>     <Level>2</Level>     <Task>100</Task>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2012-07-16T14:26:36.000000000Z" />     <EventRecordID>45082</EventRecordID>     <Channel>Application</Channel>     <Computer>StephenG-PC</Computer>     <Security />   </System>   <EventData>     <Data>Skype.exe</Data>     <Data>5.10.0.115</Data>     <Data>4ff2e373</Data>     <Data>unknown</Data>     <Data>0.0.0.0</Data>     <Data>00000000</Data>     <Data>c0000005</Data>     <Data>0000001d</Data>     <Data>22b8</Data>     <Data>01cd635efeacfc50</Data>     <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>     <Data>unknown</Data>     <Data>3f8f4215-cf52-11e1-add7-782bcbf04b7e</Data>   </EventData> </Event>

sdg1010
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Message 7 of 24 (1,246 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

Try to start your Windows in “Safe mode with networking” and then to start Skype.

 

http://windows.microsoft.com/en-us/windows7/start-your-computer-in-safe-mode

 

ruwim
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Message 8 of 24 (1,239 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

Will do but what do I do from there?
sdg1010
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Message 9 of 24 (1,236 Views)

Re: Skype keeps crashing after July 2012 Windows 7 Update - Help

[ Edited ]

The error message may indicate a problem with some system devices or services. In “Safe mode with networking” Windows loads only the most necessary devices and services and if (just if!) Skype appears to work in this safe mode, then the next step would be to identify the offending application. However, no guaranty that this will work.

ruwim
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Message 10 of 24 (1,230 Views)
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