When Skype starts it crashes. I get a Windows error message that says something like "Skype has stopped working. Windows is searching for a solution.".
A couple of notes...
-It was working before
-I am running Windows 7
Things I have already tried:
-Installing latest version
-Installing latest Flash
-Renaming Skype "AppData" folder
Any auggestions are welcome!
Thanks in advance.
Solved! Go to Solution.
Seems like an issue with running Skype and Cisco Security Agent Software. Steps to resolve this issue is to stop the CSA client, go to system32 folder and rename the csauser.dll to csauser.dll_old, then reboot your pc.
Please post event viewer log in your very next reply.
Click Start >> Run >> Type eventvwr.msc /s
Custom Views>> Administrative Events
Look for any error message related to Skype crash.
Attached is an event after a crash. Seems apphelp.dll is failing?
Some other observations on the behavior of the application...
On startup of Windows Skype starts up automatically and crashes. If I "manually" start the application through Windows explorer I do get the sign-in screen and the application doesn't crash until I click the "Sign-In" button.
Thanks for the help!
Try to start your Windows in "Safe mode with networking".
- repeatedly tap F8 as you boot. Run Skype.
Do you get the same errors?
try to disable all non microsoft services
Click start >> RUN >> type msconfig.exe and Press Enter.
Tick Hide all microsoft service >> Click Disable All
Restart your computer and try running Skype.
Unfortunately that suggestion did not work. I have attached the event details for your review.
Any other ideas?
Thanks as always!
please run this and post the info from it