Skype is Crashing on Start-Up

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Skype is Crashing on Start-Up

When Skype starts it crashes.  I get a Windows error message that says something like "Skype has stopped working.  Windows is searching for a solution.".

 

A couple of notes...

 

-It was working before

-I am running Windows 7

 

Things I have already tried:

-Installing latest version

-Installing latest Flash

-Renaming Skype "AppData" folder

 

Any auggestions are welcome!

 

Thanks in advance.

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Tamim
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images.message_type_solution.altAccepted Solution

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Seems like an issue with running Skype and Cisco Security Agent Software. Steps to resolve this issue is to stop the CSA client, go to system32 folder and rename the csauser.dll to csauser.dll_old, then reboot your pc.

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adamdkennedy
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Message 1 of 17 (685 Views)

Re: Skype is Crashing on Start-Up

..sorry, one more thing, I also turned off the Windows 7 compatibility.

 

adamdkennedy
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Message 2 of 17 (680 Views)

Re: Skype is Crashing on Start-Up

Please post event viewer log in your very next reply.

 

Click Start >> Run >> Type eventvwr.msc /s

Custom Views>> Administrative Events

Look for any error message related to Skype crash.

Regards,
Tamim
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Tamim
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Message 3 of 17 (680 Views)

Re: Skype is Crashing on Start-Up

Hi Tamim,

 

Attached is an event after a crash.  Seems apphelp.dll is failing?

 

Some other observations on the behavior of the application...

 

On startup of Windows Skype starts up automatically and crashes.  If I "manually" start the application through Windows explorer I do get the sign-in screen and the application doesn't crash until I click the "Sign-In" button.

 

Thanks for the help!

 

Adam

adamdkennedy
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Registered: 02-09-2012
Message 4 of 17 (652 Views)

Re: Skype is Crashing on Start-Up

Try to start your Windows in "Safe mode with networking".
- repeatedly tap F8 as you boot. Run Skype.

 

Do you get the same errors? 

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 5 of 17 (648 Views)

Re: Skype is Crashing on Start-Up

Works when I run Windows in "Safe Mode".  So what within Windows is messing up Skype?

 

adamdkennedy
Casual Adventurer
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Registered: 02-09-2012
Message 6 of 17 (639 Views)

Re: Skype is Crashing on Start-Up

try to disable all non microsoft services

 

Click start >> RUN >> type msconfig.exe and Press Enter.

Tick Hide all microsoft service >> Click Disable All

 

Restart your computer and try running Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 7 of 17 (636 Views)

Re: Skype is Crashing on Start-Up

Hi Tamim,

 

Unfortunately that suggestion did not work.  I have attached the event details for your review.

 

Any other ideas?

 

Thanks as always!

 

Adam

adamdkennedy
Casual Adventurer
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Posts: 9
Registered: 02-09-2012
Message 8 of 17 (622 Views)

Re: Skype is Crashing on Start-Up

please run this and post the info from it

http://www.piriform.com/speccy

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6459
Posts: 32360
Registered: 27-09-2011
Message 9 of 17 (611 Views)

Re: Skype is Crashing on Start-Up

Here you go!

 

adamdkennedy
Casual Adventurer
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Posts: 9
Registered: 02-09-2012
Message 10 of 17 (597 Views)
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