Skype has stopped working. A problem caused the pr...

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Re: Skype has stopped working. A problem caused the program to stop working properly"

TheUberOverLord
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Message 11 of 51 (802 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"

I noticed the issue also.  If you look in Windows Event Viewer, I wonder if others are seeing the same error that I see.  It's a fault in KERNELBASE.DLL, so I wonder if it's due to a recent Windows Update.  When I look at the version of KERNELBASE.DLL on my Windows 7 Home Premium x64 system, it was last modified in July and is version 6.1.7601.17651. 

Needless to say, I wonder if this problem would exist if we would have a 64-bit Skype client for our 64-bit systems....

Here is the error information from my event log.  I am installing the beta release to see if it fixes the problem.

Log Name:      Application Source:        Application Error Date:          12/18/2011 9:56:12 AM Event ID:      1000 Task Category: (100) Level:         Error Keywords:      Classic User:          N/A Computer:      JAW3 Description: Faulting application name: Skype.exe, version: 5.5.59.124, time stamp: 0x4e96c098 Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319 Exception code: 0x0eedfade Fault offset: 0x0000b9bc Faulting process id: 0xf20 Faulting application start time: 0x01ccbd951f327ce8 Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Report Id: 6cda9548-2988-11e1-86a5-90e6ba3188de Event Xml: <Event xmlns="[invalid URL]">   <System>     <Provider Name="Application Error" />     <EventID Qualifiers="0">1000</EventID>     <Level>2</Level>     <Task>100</Task>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2011-12-18T14:56:12.000000000Z" />     <EventRecordID>19319</EventRecordID>     <Channel>Application</Channel>     <Computer>JAW3</Computer>     <Security />   </System>   <EventData>     <Data>Skype.exe</Data>     <Data>5.5.59.124</Data>     <Data>4e96c098</Data>     <Data>KERNELBASE.dll</Data>     <Data>6.1.7601.17651</Data>     <Data>4e211319</Data>     <Data>0eedfade</Data>     <Data>0000b9bc</Data>     <Data>f20</Data>     <Data>01ccbd951f327ce8</Data>     <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>     <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>     <Data>6cda9548-2988-11e1-86a5-90e6ba3188de</Data>   </EventData> </Event>

joeweaver
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Message 12 of 51 (758 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"

The quickest method, currently, to resolve this, is to install over, what you have using the beta release here: http://skype.com/go/getskype-beta

TheUberOverLord
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Message 13 of 51 (750 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"

Uber Overlord your spamming that post and that method doesnt even work...

teddiefurry
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Message 14 of 51 (707 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"

Installing the beta release fixed the problem on my system also, so thanks for that.  What's wrong with the current production release?

joeweaver
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Message 15 of 51 (703 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"


teddiefurry wrote:

Uber Overlord your spamming that post and that method doesnt even work...


I am NOT spamming anything to you.

 

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explorer enter:



NOTE: If This is a 64 bit system, please look in the program files (x86) folder

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the normal version using the instructions below:

You can install the current normal release by doing this from the top of this page:

Get Skype -> Windows -> Choose the normal release.

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

Also, what operating system are you on and do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
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Registered: 27-06-2011
Message 16 of 51 (697 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"

Hey, Teddie, can you check your event log and see if you are seeing the same error I saw? You can just the Start Orb and type Eventvwr.exe, expand "Windows Logs" and then select "Application" and look for an Application Error.
You running Windows XP, Vista, 7, or Mac or Linux?
joeweaver
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Message 17 of 51 (684 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"

The beta version is working for me (thus far).  Thank you!

chefkerrie
Novel Tourist
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Registered: 18-12-2011
Message 18 of 51 (667 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"

Thank you TheUberOverLord for the fix. Thanks for donating your time.
doxietaxi
Casual Tourist
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Registered: 18-12-2011
Message 19 of 51 (665 Views)

Re: Skype has stopped working. A problem caused the program to stop working properly"

well joe, I am running Windows 7 and had the same error message as you.

I did wht UberOverLord suggested, even though I saw his post over 15 times in this and other threds (why I said spamming), but to no avail.

teddiefurry
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Registered: 18-12-2011
Message 20 of 51 (656 Views)
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